CQC report explained · a nursing home
What the CQC found at Drumconner Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2020
Drumconner Care Home was inspected but not rated; inspectors found strong infection control arrangements during the coronavirus pandemic.
Inspectors visited the home on 20 August 2020. The visit was announced and focused only on infection prevention and control measures.
They found clear visitor checks, regular cleaning, safe use of protective equipment and arrangements for testing and isolating new residents. Social distancing and safer visiting areas were also in place.
The home was inspected but not rated. This means the visit did not give a Good, Requires improvement or Inadequate rating, and it was not a full assessment of all aspects of care.
Visitor safety
Visitors had their temperature checked, were asked about their health and were supported to clean their hands. Protective equipment was available.
“Visitors had their temperature taken, and were asked specific questions about their current health and wellbeing” from the report
Cleaning
The home was clean and tidy, with scheduled general and deep cleaning. Frequently touched surfaces were cleaned often during the day.
“Communal areas and frequently touched points such as door handles and switches were cleaned frequently throughout the day.” from the report
Safe admissions
New residents were tested before admission and kept apart for a period afterwards to reduce infection risks.
“There was a strict admissions process in place which involved testing before admission and a period of isolation” from the report
Safer visiting
The home used booked visiting areas, including a screened space with protective equipment. A staff member supported visitors inside.
“This area known as the 'Bubble Room' enabled people and their loved ones to meet safely” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently checked for signs of infection before entering?
- 02How often are frequently touched surfaces and communal areas cleaned now?
- 03What testing and isolation arrangements are used when someone new moves into the home?
- 04How are staff supported to use protective equipment and wash their hands correctly?
- 05How are visits arranged now, and is a screened visiting area still available?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was not a full inspection and the service was not rated. This explanation was written from the published report of 29 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2018
Rated Good overall; inspectors found exceptionally personalised care, with the Responsive rating improving to Outstanding.
Inspectors visited without notice on 23 and 27 March 2018. They spoke with people, relatives, staff and health professionals. They also checked care records, staff records, medicines, accidents and quality checks.
The home was rated Good for Safe, Effective, Caring and Well-led. People were supported by trained staff who understood their needs, helped them manage risks and medicines, and treated them with kindness and respect.
Responsive care was rated Outstanding. Inspectors found that staff understood people's preferences, adapted support as needs changed, and created meaningful activities. The overall Good rating stayed the same as at the previous inspection.
Personalised care
Staff focused on what mattered to each person and adapted support as their needs changed. Inspectors found examples of people regaining independence and experiencing better wellbeing.
“A central aim of the service was to ensure people's quality of life by providing compassionate and person centred care.” from the report
Meaningful activities
Activities took place every day and were shaped around people's interests and abilities. People were supported to continue important hobbies and relationships.
“People were actively encouraged and supported to maintain and develop interests which were important to them and this contributed to people living meaningful lives.” from the report
Kind and respectful staff
Staff knew people well and understood how to reassure and communicate with them. Care plans promoted dignity, independence and personal choice.
“People were supported by staff who knew them well and cared about them.” from the report
Good teamwork and oversight
Staff described a strong team culture and felt listened to and supported. Quality checks, forums and surveys were used to improve care.
“Quality assurance processes were effective in identifying areas for development and in reinforcing values.” from the report
Medicines recording
minorInspectors found some omissions in records showing when creams had been applied. The issue had been addressed and the home was monitoring whether recording improved.
“Where issues were identified, for example omissions in the recording of cream applications, they were addressed and improvements monitored.” from the report
- 01How do you make sure cream applications and other medicines are recorded every time?
- 02How would you adapt care if my relative's needs or communication style changed?
- 03Which activities could my relative take part in, based on their interests and abilities?
- 04How are relatives involved in care planning and decisions about changing support?
- 05How do you use feedback and quality checks to improve the care provided?
This was an unannounced inspection covering all five CQC questions and the overall rating. This explanation was written from the published report of 23 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Drumconner Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- August 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.