CQC report explained · a residential care home
What the CQC found at Dovecote Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was managing infection risks, including the use of protective equipment, testing, cleaning, admissions and visiting arrangements. The provider also had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Inspected but not rated; inspectors found strong infection control and safe COVID-19 arrangements.
The inspection took place on 17 February 2022 and was announced 24 hours beforehand. It was a targeted visit about infection prevention, visiting arrangements and COVID-19-related staffing pressures.
Inspectors found that people were admitted safely and that staff used protective equipment properly. People and staff were tested regularly, and the home had enough protective equipment.
The home was clean and hygienic. Inspectors were assured that infection risks were being managed, including visitors, social distancing, cleaning and possible outbreaks.
This was not a full inspection of the quality of care. The service was inspected but not rated, so the report does not give a full overall rating.
Infection control
The home had cleaning schedules, extra cleaning procedures and protective equipment stations around the building.
“The home was clean and hygienic. Cleaning schedules were in place and PPE stations were in situ around the home.” from the report
Protective equipment
Staff were seen using protective equipment safely, and the home reported having sufficient supplies.
“During our visit we observed the staff using personal protective equipment, (PPE) safely.” from the report
Safe admissions
The home had dedicated staff to support safe admissions and help people and relatives understand COVID-19 safety arrangements.
“The service had dedicated staff to ensure people were admitted safely and continued to be supported in the service in accordance with national guidance.” from the report
Testing and vaccination
People and staff were tested regularly. The report also says that no staff employed by the home were unvaccinated.
“People living in the home and staff were tested regularly for COVID-19. There were no staff employed who had not been vaccinated.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently supported to avoid catching or spreading infections?
- 02How do you make sure protective equipment is always available and used safely?
- 03How are people and staff currently tested for COVID-19?
- 04How would you manage staffing pressures caused by COVID-19?
- 05How are new residents admitted safely and supported during any isolation period?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide a full rating of the service. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2020
Inspected but not rated; inspectors found good infection control arrangements in Dovecote Lodge.
This was an announced, targeted inspection on 10 November 2020. It looked only at infection prevention and control, because the home was being used for people leaving hospital with COVID-19.
Inspectors said they were assured about visitors, shielding, social distancing, admissions, personal protective equipment, testing, cleaning and the infection control policy. They also found that the separate unit was designed and organised to reduce infection risks.
The service was inspected but not rated. This is not a full quality rating of the home. The other areas, such as care, staffing and management, were not assessed in this inspection.
Infection control
Inspectors were assured that the home had suitable infection prevention and control measures for its designated setting role.
“We were assured that this service met good infection prevention and control guidelines as a designated care setting.” from the report
Purpose-built arrangements
The separate unit was adapted and staffed to support hospital discharges, with unused beds helping to keep the designated area separate.
“The service is well designed and equipped to fulfil the role of a designated setting, as it is adapted and staffed to support hospital discharges.” from the report
Reduced movement around the unit
Separate resources and careful zoning helped reduce unnecessary movement in and out of the unit while still giving people choices.
“The way this was managed helped to reduce footfall in and out of the unit, while providing choice to people, as well as being helpful and reassuring for staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How are people admitted safely now, and what infection checks and testing are carried out?
- 02How is personal protective equipment used and monitored for staff and visitors?
- 03How do you keep the designated area separate and limit movement in and out of it?
- 04What ratings or inspection information covers caring, effectiveness, responsiveness and leadership, which this inspection did not assess?
- 05How often is the infection prevention and control policy reviewed and updated?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated, and the other care quality areas were not assessed. This explanation was written from the published report of 21 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Dovecote Lodge
3 rated inspections over 4 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2020Inspected but not ratedSafe: Inspected but not rated
- March 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- March 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 26 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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