CQC report explained · a residential care home
What the CQC found at Doncaster Crisis Accommodation and Helpline
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found thorough risk assessments, safe premises, appropriate recruitment checks and systems for managing medicines.
- Effective?
- Good
- Care plans were based on people's needs and were updated as staff learned more about them. Staff had relevant training and worked with healthcare professionals.
- Caring?
- Good
- Staff treated people with warmth, respect and empathy. People were involved in decisions about their care, and their privacy, dignity and independence were supported.
- Responsive?
- Good
- Support was tailored to people's history, preferences and goals. People were involved in care planning, could take part in activities, and received six outreach sessions after leaving.
- Well-led?
- Good
- Managers promoted an open and collaborative culture. Regular audits, staff support, feedback and learning from incidents and complaints were used to improve the service.
What inspectors found, March 2019
Doncaster Crisis Accommodation and Helpline was rated Good; inspectors found safe, kind and personalised support for people in mental health crisis.
This was an unannounced comprehensive inspection on 30 January 2019. One inspector met two people, observed staff interactions, an admission and a handover, and checked records for five people and four staff.
The home provides short-term support for people experiencing mental health crisis. It has five beds, is funded for four places, and stays are limited to seven nights. Inspectors found that people felt safe and received support based on their needs, goals and preferences.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was last inspected in April 2016 and was also rated Good.
People felt safe
Inspectors found effective safeguarding systems and thorough risk assessments. People told inspectors they felt safe at the home.
“People using the service told us they felt safe there.” from the report
Kind and respectful staff
Staff were observed speaking warmly and respectfully and taking time to understand people's needs.
“In our observations we saw staff consistently spoke to people with warmth and respect, ensuring that they took time to understand people's needs.” from the report
Personalised support
Staff carefully recorded people's needs, history and preferences. People helped set goals and check their progress.
“Staff took time to carefully understand and record the person's needs, history and preferences, so that the care provided could be tailored to the person.” from the report
Good partnership working
The home worked with external healthcare providers and included their information in people's care plans.
“Records we checked showed that the provider worked in an integrated way with external healthcare providers to ensure people received optimum care.” from the report
Open management
Managers supported staff and used audits, feedback, incidents and complaints to identify improvements.
“The management team within the service had fostered a culture of openness and continuous improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure the support plan reflects my relative's current needs, preferences and goals during their short stay?
- 02What happens if my relative needs support with medicines or is at risk of not managing them safely?
- 03How will you work with my relative's existing healthcare professionals during the stay?
- 04What outreach support will my relative receive during the six sessions after leaving?
- 05How can my relative raise a complaint or suggest changes, and how will the home show what action it has taken?
This was an unannounced comprehensive inspection covering all five CQC areas, and the home was rated Good in each one. This explanation was written from the published report of 6 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Doncaster Crisis Accommodation and Helpline
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Doncaster Crisis Accommodation and Helpline →
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014Inspected but not rated
- May 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 1 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“I can honestly say without Petros I don't believe he would have lived an extra 2 years”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.