CQC report explained · a nursing home
What the CQC found at Divine Care Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2022
Inspected but not rated; inspectors found good infection control, clean surroundings and support for visiting relatives.
This was a targeted inspection on 29 July 2022. It looked at infection prevention and control, and asked about staffing pressures linked to COVID-19. The inspection was announced with a short period of notice.
Inspectors found systems to reduce the spread of infection. The home was clean, extra cleaning was taking place, and staff had suitable personal protective equipment and training. Supplies were checked regularly.
People and relatives were supported to keep in contact through visits and technology. The home was also carrying out regular staff testing and had measures to manage COVID-19-related staffing pressures.
The home was inspected but not rated overall. Safe was also inspected but not rated. This report does not give ratings for Effective, Caring, Responsive or Well-led.
Infection prevention
The home had systems to help prevent infections spreading between people, staff and visitors.
“Systems were in place to help prevent people, staff and visitors from catching or spreading infection.” from the report
Clean environment
Inspectors found the environment clean, with extra cleaning of frequently touched surfaces.
“The environment was clean. Additional cleaning was taking place, including of frequently touched surfaces.” from the report
PPE and training
Staff had suitable PPE, enough supplies and training in how to use it safely.
“Staff wore appropriate PPE and there were sufficient supplies.” from the report
Contact with relatives
People were supported to keep in touch with relatives through visits and technology, including visits in rooms or through a visiting pod.
“People and their relatives were supported to keep in contact using a range of technology as well as visits to the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing staffing pressures linked to COVID-19?
- 02Are PPE supplies still checked regularly, and how are staff trained to put it on and take it off?
- 03How can relatives visit people now, including people who need essential care support?
- 04How would you manage an infection outbreak or signs of infection in the home?
- 05What information can you provide about Effective, Caring, Responsive and Well-led, which this inspection did not assess?
This was a targeted inspection of infection prevention and control, with questions about COVID-19-related staffing pressures; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 18 August 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2018
Rated Good; inspectors found safe, kind and person-centred care, with some staff training still to be completed.
This was an unannounced inspection on 7 March 2018. Inspectors spoke with people living in the home, relatives and staff. They also checked care records, staff files, training records, medicines and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable risk assessments and a clean environment.
People and relatives spoke positively about the care. Staff were described as kind and respectful. Care plans reflected people's needs and preferences, activities were provided, and complaints were recorded and investigated.
The overall Good rating means the inspectors found the home met the expected standards at the time of this inspection. The rating stayed the same as at the previous inspection in November 2015.
Clean and safe environment
Inspectors found the home clean and suitable. Safety checks, fire arrangements and equipment servicing were up to date.
“The home was clean, spacious and suitable for the people who used the service.” from the report
Safe medicines
Medicines were stored, administered and checked safely. Staff administering medicines were trained and assessed for competence.
“Medicine administration was observed to be appropriate. Staff who administered medicines were trained and were required to undertake an annual competence assessment.” from the report
Kind and respectful care
Staff knew people well and supported their dignity, comfort and independence. Relatives also spoke positively about the care.
“We saw that staff were very kind and thoughtful and interacted with people in a friendly and reassuring way.” from the report
Personalised care
Care records included people's life stories, preferences and individual support needs. Families and people were involved in care planning and reviews.
“People's care records contained a 'life story' document which had been developed with the person or their relative” from the report
Quality checks and feedback
The provider carried out regular audits and consulted people, relatives and staff through meetings and surveys.
“The provider carried out regular audits to ensure people who used the service received a high standard of care.” from the report
Some training gaps
minorMost mandatory training was up to date, but the report noted some gaps. Training had been planned to address them.
“The majority of staff mandatory training was up to date and where gaps were identified, training was planned.” from the report
- 01Which mandatory staff training was not complete at the inspection, and has all of it now been completed?
- 02How will you assess my relative's care needs and make sure their care plan reflects their preferences?
- 03How are staffing levels adjusted when people's care needs change?
- 04What activities would be suitable for my relative's interests and abilities?
- 05How will you involve me and my relative in care plan reviews and quality feedback?
This was an unannounced inspection covering all five CQC areas, and the overall Good rating continued from the previous inspection in November 2015. This explanation was written from the published report of 28 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Divine Care Centre
2 rated inspections over 2 years: the service has held its Good rating throughout.
- August 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015Inspected but not ratedSafe: Inspected but not ratedEffective: Inspected but not ratedCaring: Inspected but not ratedResponsive: Inspected but not ratedWell-led: Inspected but not rated
- June 2014
Registered with the Care Quality Commission on 20 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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47 live-in carers within about an hour of County Durham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.