What the CQC found at Ditton Priors Care Centre

Inspectors found that risks were assessed, staff understood how to reduce harm, and medicines were administered and recorded safely.

“People received their medicines as prescribed from trained and competent staff.” from the report

Staff knew people well and responded quickly when people became upset or anxious. People said they felt respected and supported.

“Staff were kind, respectful and responsive towards people.” from the report

Activities had become more tailored to people's interests. Staff had more time to talk with people and support quieter, individual activities.

“People had access to activities, interests and hobbies that were now more tailored to individual needs and wishes.” from the report

Staff said their training gave them the skills needed to support people, including people with dementia and more complex health conditions.

“Staff received training to ensure that they were suitably skilled to work with the people living at the home.” from the report

Some audits were not completed because the manager was covering other work. This reduced the home's oversight of whether improvements and delegated tasks had been completed.

“Audits were not always completed at the right times.” from the report

Staff numbers sometimes fell below the level identified by the home's dependency assessment. The manager agreed to consider agency staff, as covering shifts reduced time for management oversight.

“However, at times, those staff levels were not always kept to.” from the report

Staff knew people's histories, behaviours and the approaches that helped them, but this information was not always recorded. Inspectors recommended adding it to care plans, especially for new or agency staff.

“Approaches that worked well, were not always recorded.” from the report

Several ground-floor hand sanitisers were empty during the visit. The manager said they would be refilled.

“During our visit, a number of ground floor hand sanitisers were empty.” from the report