What the CQC found at Dinsdale Lodge Care Home

• Safe medicines

  Medicines were managed by trained staff and people received them as prescribed. The home also assessed whether people could manage their own medicines safely.

  “Medicines were managed safely. Competent trained staff followed the appropriate guidance for the management, storage, administration and disposal of medicines.” from the report

• Enough staff

  Inspectors found that staffing levels met people's needs. Recruitment checks included references and Disclosure and Barring Service checks.

  “Enough staff were deployed to meet people's needs.” from the report

• Learning from incidents

  The manager reviewed safeguarding concerns, accidents and incidents for patterns. Learning points were used to reduce the chance of further incidents.

  “Information gathered from safeguarding concerns, accidents and incidents was analysed to identify trends or patterns.” from the report

• Open management

  The home had an open and transparent culture. People, relatives and staff were encouraged to give feedback, and inspectors found that this was used to make improvements.

  “The provider and manager understood their duty of candour. The home had an open and transparent culture.” from the report

• Working with professionals

  The home worked with health and social care professionals to support joined-up care and helped external professionals record additional clinical information when requested.

  “The home had developed strong partnerships with health and social care professionals to ensure people received joined up care.” from the report

Inspectors raised no specific concerns in this report.