CQC report explained · a residential care home
What the CQC found at Dimensions Fountain House Innox Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2017
Dimensions Fountain House Innox Lane was rated Good; inspectors found safe, kind and personalised care, with some mixed views about management communication.
This was a comprehensive, announced inspection on 29 October 2017. One inspector spoke with staff, managers and relatives, observed care in communal areas, and checked care plans, medicine records, training records and quality checks. The people living there could not describe their experience directly.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. The rating remained Good, as it was at the previous inspection.
Inspectors found enough staff to meet people's needs, suitable risk plans, accurate medicine records and a clean, maintained environment. Staff understood people's health, communication and support needs, and people had access to health professionals and activities they chose.
There were mixed views about communication with management. Three staff had recently left, although staffing levels were maintained. The home had begun an initiative to respond to staff concerns, but it was too early for inspectors to judge its impact.
Safe staffing and risk planning
Inspectors found staffing levels were sufficient and risks were assessed with plans explaining how to keep people safe.
“Staffing numbers were sufficient to meet people's needs and this ensured people were supported safely.” from the report
Skilled support
Staff had relevant induction and ongoing training, including training linked to people's particular health needs.
“People received effective support from staff that had the skills and knowledge to meet their needs.” from the report
Kind relationships
Inspectors saw staff engaging positively with people, offering reassurance and not rushing them during meals.
“There was lots of eye contact, positive interactions and engagement with people.” from the report
Personalised care
Care records described what mattered to each person and how staff should support their communication, routines and choices.
“Each person's care plan included personal profiles, which included what was important to the person and how best to support them.” from the report
Activities and choice
People took part in activities suited to their interests, including outings, therapies and time with family.
“People undertook activities personal to them.” from the report
Quality monitoring
The provider used reviews and an improvement plan to identify actions, including completing mandatory staff training.
“To ensure continuous improvement the provider conducted regular quality and compliance review.” from the report
Management communication
needs fixingStaff and relatives gave mixed views about communication with management. The report also records that some staff had left after feeling they were not listened to.
“Communication is not always brilliant. Staff are leaving as they did not feel listened to and that is down to the management.” from the report
Recent staff turnover
minorThree staff had recently left and the home was recruiting. Inspectors found staffing was still sufficient at the time of the visit.
“Three staff had recently left and the service are currently trying to recruit new staff team members.” from the report
- 01How have you addressed the mixed views about communication between staff and management?
- 02What progress has been made in recruiting after three staff recently left?
- 03How will you make sure staffing remains sufficient if there are further vacancies?
- 04How do you involve relatives in reviewing care plans and decisions about ongoing support?
- 05What changes have resulted from the staff feedback initiative introduced after this inspection?
This was a comprehensive inspection covering all five CQC questions; all five ratings remained Good from the previous inspection. This explanation was written from the published report of 5 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Dimensions Fountain House Innox Lane
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Dimensions Fountain House Innox Lane →
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- January 2012
Registered with the Care Quality Commission on 4 January 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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25 live-in carers within about an hour of Bath and North East Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
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