CQC report explained · a residential care home
What the CQC found at DIL Place
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safeguarding, risk management, staffing, recruitment and medicines systems were safe. Risk assessments for people at additional risk from COVID-19 were missing at the visit but were completed afterwards.
- Effective?
- Good
- People’s needs were assessed and care was updated when needed. Staff had induction and ongoing training, although staff said more advanced and personalised training would be helpful.
- Caring?
- Good
- People said they were well treated. Inspectors found that people were involved in decisions, and that their dignity, privacy, equality and personal goals were respected.
- Responsive?
- Good
- Care plans reflected people’s preferences, relationships, interests and communication needs. People were supported to keep relationships, follow hobbies and take part in activities.
- Well-led?
- Good
- Inspectors found an open, inclusive culture and good communication with people, staff and professionals. They recommended a monthly overview of audits to identify patterns, and this was introduced immediately after the inspection.
What inspectors found, April 2022
DIL Place is rated Good; inspectors found kind, personalised care, with COVID-19 risk assessments completed only after the inspection.
This was the home’s first inspection since it registered. One inspector visited on 10 March 2022, spoke with two people, three staff members and a visiting professional, and reviewed care, medicine, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from harm, medicines were managed safely, staffing was sufficient and care was planned around individual needs.
People told inspectors they were treated well and involved in decisions. Staff supported people’s privacy, independence, relationships, interests and personal goals. The home also worked with health and social care professionals.
There were some areas to improve. COVID-19 risk assessments for people at additional risk had not been completed, although these were done after the inspection. Inspectors also recommended a monthly overview of audits, which the provider introduced immediately.
Safe medicines management
Medicines were administered and recorded safely. Staff training, competence checks, audits and medicine counts were in place.
“Medicines administration records were completed appropriately and regular documentation audits and medicines counts were completed to check for any issues.” from the report
Kind and respectful care
People said staff were friendly and approachable. Inspectors found that people’s dignity, privacy and equality were respected.
“Staff are friendly and so nice to be around. I feel I can talk to them about anything.” from the report
Personalised support
Care plans included people’s interests, worries, family and friends. Staff supported personal goals such as college, cooking and other life skills.
“People's personal goals and aspirations were recorded within their care files and they were supported to reach these goals.” from the report
Good partnership working
The home worked with other agencies and professionals to provide consistent care and respond to changes in people’s needs.
“The service worked well with other agencies and professionals.” from the report
Positive culture
People and staff were encouraged to speak up and take part in decisions about the home. Staff meetings and house meetings took place regularly.
“Regular house meetings took place where people could have their say about the general running of the home and bring up any issues or make suggestions.” from the report
COVID-19 risk assessments
needs fixingRisk assessments had not been completed for people at additional risk from COVID-19 when inspectors visited. The home completed them immediately after the inspection.
“However, risk assessments for people at additional risk had not been completed. These were done following the inspection.” from the report
More advanced staff training
minorStaff said they would benefit from more advanced and personalised training for the range of physical and mental health conditions they encountered. Senior managers were already discussing this and had employed a new trainer.
“Staff we spoke with felt more advanced and bespoke training would enhance their skills to deal with the range of physical and mental health conditions they encountered.” from the report
Audit oversight
minorInspectors recommended that the home use a monthly overview of audits so it can spot repeated issues or patterns. The provider put this in place immediately after the inspection.
“We recommended the provider implemented a monthly overview to ensure any trends or patterns could be picked up and addressed.” from the report
- 01How are COVID-19 risks now assessed for each person who may be at additional risk?
- 02What advanced or personalised training has staff received since the inspection?
- 03How often is the monthly audit overview completed, and what changes have resulted from it?
- 04How are people and their families involved in updating care plans and personal goals?
- 05How does the home check that staffing levels remain sufficient for the needs of all six places?
This was a planned inspection of all five areas of the home, including care, premises and infection prevention and control; it was the home’s first inspection. This explanation was written from the published report of 13 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of DIL Place
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2020
Registered with the Care Quality Commission on 30 November 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Bolton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.