CQC report explained · a residential care home
What the CQC found at Dignity Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2021
Inspected but not rated; inspectors found strong infection control and support for residents and families.
This was an announced, targeted inspection on 04 February 2021. It focused on infection prevention and control during the coronavirus pandemic.
Inspectors found the home was clean and well ventilated. There was extra cleaning of frequently touched areas, regular COVID-19 testing, enough protective equipment and up-to-date infection control policies.
People living in the home had received their first COVID-19 vaccination. Staff supported residents' social and emotional wellbeing and kept families informed by telephone and email.
The home was inspected but not rated. This means the report does not give an overall quality rating or a rated judgement for safe care.
Clean environment
The home was clean and well ventilated. Extra cleaning had been introduced for areas touched frequently, such as door handles and handrails.
“The premises were clean, there was a cleaning schedule in place and adequate cleaning hours to ensure it was maintained.” from the report
Protective equipment and training
There was a good supply of aprons, gloves, masks and hand sanitiser. Staff had been trained to use this equipment correctly and checks were carried out.
“There was a good supply of Personal Protective Equipment (PPE) including aprons, gloves, masks and hand sanitiser.” from the report
Testing and vaccination
Residents and staff received regular COVID-19 tests. Residents had received their first vaccination dose, and staff vaccinations were being rolled out.
“People living in the home and staff had regular COVID-19 tests through the government testing scheme.” from the report
Family communication
Staff kept relatives informed about changing guidance and residents' health through regular telephone calls and emails.
“The provider and staff kept family members up to date about the latest guidance and their relative's health via regular telephone calls and emails.” from the report
Inspectors raised no specific concerns in this report.
- 01How are residents and staff tested for COVID-19 now?
- 02How do you check that staff continue to use protective equipment correctly?
- 03How often are high-use areas such as door handles and handrails cleaned?
- 04How do you keep families informed about their relative's health and changes to visiting guidance?
- 05What arrangements are in place for safely admitting new residents?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide ratings for the other areas of care. This explanation was written from the published report of 20 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and personalised care across all five areas.
This was the home's first inspection. It was a comprehensive, unannounced visit on 10 July 2018. Inspectors spoke with people living at the home, relatives, staff and visiting professionals. They also reviewed care records, medicines records, staff files and management records.
The inspectors found enough staff, safe medicines systems, suitable recruitment checks and a clean, well-maintained home. Staff were trained and supported. People had access to healthcare, suitable food and activities, and were involved in decisions about their care.
People and relatives spoke very positively about the staff. Inspectors saw kindness, respect and support for people's privacy, choices and independence. Care plans reflected people's needs and complaints were recorded and responded to.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection, so the report does not describe a change from an earlier rating.
Kind and respectful staff
People and relatives were very positive about staff. Inspectors observed kind and respectful interactions.
“We observed staff treat people with kindness and respect throughout the inspection.” from the report
Safe staffing
The home used people's care needs to calculate staffing levels. Inspectors saw staff available and responding promptly.
“There were sufficient numbers of staff employed to meet people's needs.” from the report
Personalised care
People and relatives helped plan and review care. Records included personal history, preferences and individual support needs.
“People's support plans accurately reflected their needs and the support they required.” from the report
Safe medicines
Medicines were stored, administered and disposed of safely. Staff training and competency checks were in place.
“People received their medicines safely, from trained and competent staff.” from the report
Good oversight
The manager carried out regular checks and used action plans when audits found improvements were needed.
“The service had effective quality assurance systems in place to identify any issues and make sure they were rectified.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently calculate staffing levels when a person's needs change?
- 02How often are medicines administration competencies and medicines audits checked now?
- 03How are care plans reviewed, and how are people and relatives involved in those reviews?
- 04What activities are available now, and how are they matched to each person's preferences?
- 05How do you record complaints and show that actions have been completed?
This was the home's first comprehensive, unannounced inspection and covered all five questions: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 26 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Dignity Residential Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Dignity Residential Care Home →
- July 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Dignity Residential Care Home →
- April 2017
Registered with the Care Quality Commission on 20 April 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 99 live-in carers within about an hour of Barnsley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Ivy was very kind and gentle in all her dealings with my late mother. They got on very well and were able to share a joke and a laugh.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.