What the CQC found at Didsbury Court

People told inspectors they felt safe. Staff knew how to recognise and report possible abuse.

“People told us they felt safe living at the service.” from the report

Medicines were stored, administered and recorded safely. Audits were used to check that medicines were managed properly.

“Medicines were managed safely, and people received their medicines as prescribed for them.” from the report

Care plans gave staff guidance about risks such as skin damage, choking, eating and drinking. Referrals were made to other professionals when needed.

“Risks to people's health and safety were identified and guidance was in place to ensure people were safe and protected from avoidable harm.” from the report

People, relatives and staff spoke positively about the new managers. Inspectors found systems for checking quality and safety.

“The provider and manager promoted a positive culture within the service.” from the report

Some checks of staff employment history were incomplete, including checks for gaps in employment. Inspectors recommended that recruitment processes be reviewed.

“However, some checks of staff's employment history had not been completed fully including exploring gaps in employment history.” from the report

Inspectors saw enough staff during the visit, but some people said staff seemed rushed and that the home relied too much on agency staff.

“However, some people felt staff were rushed and relied too much on agency staff.” from the report

Inspectors found that staff needed clearer guidance about when to make a best-interest decision for one person whose capacity changed.

“Improvements were needed to ensure staff had guidance on when to make a best interests decision regarding one person's medicines, who had fluctuating capacity.” from the report