CQC report explained · a residential care home
What the CQC found at Dewar Close
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2019
Dewar Close was rated Outstanding overall, with exceptional personalised activities and leadership, and some areas that could have been cleaner.
Inspectors visited without notice on 21 May 2019 and returned on 24 May. They spoke with people, a relative, staff and managers. They observed care and checked care plans, medicines records, audits and complaints records.
The home was rated Good for Safe, Effective and Caring. People were protected from avoidable harm, staff were trained, medicines were managed safely, and people were treated with kindness, dignity and respect.
The home was rated Outstanding for Responsive and Well-led. Inspectors found highly personalised activities, strong links with the local community, and leaders who continually looked for ways to improve people's lives.
The overall Outstanding rating means the service was performing exceptionally well at the time of the inspection. It does not mean every part was perfect. Inspectors noted some areas that could have been cleaner, and some people would have preferred more staff in communal areas at busy times.
Personalised activities
The home offered activities shaped around people's interests, including exercise, trips, gardening, animals, art and community events.
“The provider had invested in delivering exceptional care and recently developed and funded a community centre within the grounds of the home called 'Buddies'” from the report
Reducing anxiety and isolation
Staff used quiet spaces, pet therapy and other approaches to help people feel calmer and become more socially engaged.
“From the person being distressed almost every day, in March this figure had reduced to just five times during the month.” from the report
Kind and respectful care
People were supported to make choices, keep their identity and maintain their independence.
“There was an attitude of respect and inclusion within the culture of the home.” from the report
Strong leadership
Managers were approachable and encouraged staff to learn, report problems and contribute to improvements.
“The provider's vision and values were imaginative and person-centred, putting people at the heart of the service.” from the report
Good end of life support
People and families could plan for end of life care, with support to remain in familiar surroundings and help for relatives.
“The provider offered people a home for life.” from the report
Cleanliness in some areas
needs fixingInspectors found some parts of the home were not as clean as they should have been. The manager had already identified this and was reviewing cleaning schedules and routines.
“We found some areas of the home however could have been cleaner.” from the report
Staff availability at busy times
minorPeople, relatives and staff generally felt staffing was enough to keep people safe. However, some people said they would prefer more staff in communal areas at busy times.
“although some people said they would prefer more staff at busy times to be available in the communal areas of the home.” from the report
- 01What changes were made to cleaning schedules and weekend cleaning after inspectors found some areas could have been cleaner?
- 02How many staff are normally available in communal areas at the busiest times of day?
- 03How do you make sure activities reflect each resident's interests, beliefs and communication needs?
- 04How can relatives see or contribute to updates in the electronic care records?
- 05How do you use accidents, medicines errors and complaints to change care and prevent problems happening again?
This was a planned inspection covering all five key questions, and both the care provided and the premises were looked at. This explanation was written from the published report of 9 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Dewar Close
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- August 2019Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- June 2016OutstandingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- February 2014
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 27 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Warwickshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.