CQC report explained · a residential care home
What the CQC found at Devonshire Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe and there were enough staff to meet their needs. Risk assessments, safeguarding training, recruitment checks, medicine systems and infection-control arrangements were in place.
- Effective?
- Good
- Staff were trained and understood people's needs. Nutrition and healthcare were managed well, although resuscitation training had been cancelled and was rearranged after the inspection.
- Caring?
- Good
- People and relatives described staff as friendly, kind and caring. Staff supported communication, privacy, dignity, choice and independence.
- Responsive?
- Good
- Care plans reflected people's preferences and were updated when needs changed. People were offered activities based on their interests, and staff responded to concerns and communication needs.
- Well-led?
- Good
- Inspectors found an open and supportive culture under the registered manager. People, relatives and staff were involved in the service, and audits, meetings and surveys were used to check quality.
What inspectors found, July 2018
Rated Good; inspectors found safe, caring and personalised support, with minor issues including damaged paintwork and cancelled resuscitation training.
This was an unannounced inspection on 19 and 21 June 2018. Inspectors spoke with two people living at the home, three relatives, the registered manager and four staff. They reviewed two people's care, records, staff training, recruitment files, audits and policies.
The home supported up to six people with acquired brain injuries. Three people were living there at the time. Inspectors found people felt safe, staff understood their needs and medicines were managed properly. Staff were trained and supported people with healthcare, meals, communication, independence and activities.
The home was described as welcoming, relaxed and well-led. People and relatives were involved in decisions and generally spoke positively about the care. Inspectors noted damaged paintwork in two bedrooms and that resuscitation training had been cancelled, but the manager said it had been rearranged.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found the service met the expected standards during this inspection and that the previous overall Good rating remained unchanged.
People felt safe
People and relatives said people were safe. Staff understood safeguarding procedures and used individual risk assessments to support people while respecting their freedom.
“People told us they feel safe living in the home. This was supported by the relatives we spoke with.” from the report
Kind and respectful staff
People described staff as friendly and caring. Staff listened, respected privacy and dignity, and encouraged people to remain independent.
“People told us that staff were friendly and caring.” from the report
Personalised support
Staff knew people's likes, dislikes, communication needs and preferred activities. People were involved in their care plans and could take part in activities at home and in the community.
“Staff provided personalised care that was responsive to people's needs.” from the report
Good healthcare and medicines support
The report found that healthcare needs were assessed and met, with staff working with health professionals. Medicines were stored securely, recorded and audited.
“People's healthcare needs were well-managed at the home.” from the report
Open management
People, relatives and staff said the home was well led. The manager was involved in people's support, and surveys showed high satisfaction.
“There was a culture of openness at the service and the registered manager was supportive.” from the report
Short periods with one staff member
minorThere had been short periods when only one staff member was on duty while one person needed supervision. The manager changed the rota so at least two staff were present at those times.
“There were short periods of time where only one staff member was on duty during the day, when one person needed supervision.” from the report
- 01Has the damaged paintwork in the two bedrooms now been repaired?
- 02When was resuscitation training last completed by each member of staff, and how is refresher training monitored?
- 03How many staff will be on duty at different times, especially when someone needs one-to-one supervision?
- 04How will my relative be involved in their care plan, risk assessments, meals and monthly reviews?
- 05Which activities and community outings are available, and how are they matched to each person's interests?
This was an unannounced inspection covering all five questions and the overall rating; the report says the Good rating had continued from the previous inspection. This explanation was written from the published report of 24 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Devonshire Manor
2 rated inspections over 3 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Nottingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 73 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.