CQC report explained · a residential care home
What the CQC found at Devonshire House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that safeguarding, risk assessments, medicines, staffing, recruitment and infection control were managed safely.
- Effective?
- Good
- Staff had relevant training and people had access to therapy and other health professionals. The home was adapted to meet people’s needs and worked within the principles of the Mental Capacity Act.
- Caring?
- Good
- People and relatives described staff as kind, caring and respectful. People and those important to them were involved in decisions about care.
- Responsive?
- Good
- Care plans reflected individual routines, needs and goals. People had communication plans, activity programmes and support to develop independence and maintain relationships.
- Well-led?
- Good
- Inspectors found a positive culture, supportive management and effective quality checks. Staff, relatives and professionals gave positive feedback about communication and leadership.
What inspectors found, August 2022
Devonshire House rated Good; inspectors found safe, kind and personalised care, with effective leadership and no reported breaches.
This was the home’s first inspection since it registered. The visit was unannounced and took place on 15 June 2022. Inspectors spoke with people living there, relatives, staff and visiting professionals. They also reviewed care plans, medicines records, recruitment files and management records.
Inspectors found that people were safe and received their medicines properly. Staff understood safeguarding, risks were assessed, recruitment checks were completed and infection control arrangements were in place.
Care was described as person centred and responsive. People had access to therapy, support with health appointments and activities. Inspectors also found kind interactions, good communication with relatives and effective systems for checking the quality of the service.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection, so there was no earlier rating to compare with.
Safe medicines
Medicines were prescribed, given, recorded and stored safely. Staff who administered medicines were trained and had regular competency checks.
“Medicines were managed safely. People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely.” from the report
Kind and respectful care
People and relatives spoke positively about the care. Inspectors observed staff responding respectfully and offering reassurance.
“We observed some positive interactions between people and staff. Staff responded to people respectfully at all times, answering their questions, providing reassurance and doing so with a smile.” from the report
Good leadership and oversight
The home had a positive culture and staff found managers supportive and approachable. Quality checks covered areas such as health and safety and medicines.
“Governance processes were effective. A quality assurance system of scheduled audits was in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and support my relative’s specific rehabilitation goals, and how often will these goals be reviewed?
- 02How will you support my relative’s communication needs, and will their communication plan be shared with all relevant staff?
- 03How are medicines audits and staff competency checks carried out, and what happens if a problem is found?
- 04What therapy is available each day, and how do you coordinate with external health professionals?
- 05How can relatives raise concerns, and how will the home keep us informed about the response?
This was the first unannounced inspection of the newly registered care home and covered all five CQC questions, including the premises and care provided. This explanation was written from the published report of 3 August 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Devonshire House
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020
Registered with the Care Quality Commission on 4 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Manchester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 89 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.