CQC report explained · a residential care home
What the CQC found at Devon Lodge Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found strong COVID-19 infection control arrangements, but this visit did not assess the home's overall quality of care.
The CQC made an announced, targeted inspection visit on 15 February 2022, with two hours' notice. It focused on infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care.
Inspectors found arrangements for visitors, isolation, cleaning, PPE and COVID-19 testing. They were assured that the home was managing infection risks, including admissions, social distancing and possible outbreaks.
The home was inspected but not rated. This means the report gives no new overall rating and does not assess all five areas of care.
Visitor safety
Visitors were checked and asked to follow infection control measures before entering the home.
“Safe arrangements were in place for professional visitors to the service.” from the report
Cleaning and hygiene
The home used enhanced cleaning and checklists to monitor cleaning tasks.
“Enhanced cleaning and disinfection took place to reduce the risk infection spread.” from the report
PPE supplies and training
Inspectors found enough PPE and said staff had training in its use and in hand hygiene.
“There were sufficient supplies of personal protective equipment (PPE) including masks, gloves, aprons and hand sanitiser available.” from the report
Infection control oversight
The home carried out infection control audits and kept its COVID-19 policies, procedures and risk assessments up to date.
“Policies, procedures and risk assessments related to COVID-19 were up to date which supported staff to keep people safe.” from the report
Inspectors raised no specific concerns in this report.
- 01How are current staffing levels and any staffing pressures affecting people's care?
- 02How do you manage isolation, cohorting and zoning when someone may have an infection?
- 03How often are staff and residents tested, and what happens after a positive result?
- 04How do you make sure visiting professionals meet the home's current vaccination and infection control requirements?
- 05When were the infection prevention and control policies and risk assessments last reviewed?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; the service was inspected but not rated overall. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Devon Lodge Residential Home was rated Good; inspectors found safe, kind and personalised care, with strong management.
This was a planned, unannounced inspection on 4 and 9 December 2019. One inspector spoke with five people living at the home, six staff members and two relatives. They also reviewed care, medicines, training and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough safely recruited staff, well-managed medicines, suitable care plans and good support with food, health needs and activities.
People and relatives spoke positively about the care. Inspectors saw kind and respectful support, a clean and homely environment, and staff who knew people's needs and preferences. The home had systems for complaints, feedback and improving the service.
Staffing and safety
Inspectors found enough staff to meet people's needs and saw robust recruitment checks. Risks were assessed and guidance was available to staff.
“There were sufficient numbers of staff to meet people's needs.” from the report
Kind and respectful care
People and relatives praised staff. Inspectors saw staff provide caring support and maintain people's dignity, privacy and independence.
“Staff provided care and support in a very caring and meaningful way.” from the report
Personalised care
Care plans included people's preferences, interests and support needs. They were reviewed when people's circumstances changed.
“Care plans were personalised and contained information about people's likes and dislikes.” from the report
Food and choice
People spoke positively about the meals and had choices. Staff monitored nutrition and sought professional advice when people lost weight.
“People using the service were very complimentary about the food and meals provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess my relative's needs before they move in, including their physical, mental health and social care preferences?
- 02How many staff will usually be available during the day and night, and how would this change if people's needs increased?
- 03How will you keep my relative's care plan up to date and involve them and our family in reviewing it?
- 04What meals, activities and outings would be suitable for my relative, and how could they suggest changes?
- 05How would you support my relative with end of life care if this became necessary?
This was an unannounced inspection covering all five CQC questions, including the premises and care provided; the previous overall rating was Good, published on 08 June 2017. This explanation was written from the published report of 10 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Devon Lodge Residential Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Devon Lodge Residential Home →
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Devon Lodge Residential Home →
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 23 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Milton Keynes
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 90 can care for a couple. 11 years' experience on average.
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