CQC report explained · a nursing home
What the CQC found at Derwent Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found that risks, medicines, staffing, equipment and infection control were managed appropriately.
- Effective?
- Good
- People's needs were assessed and staff had relevant training. Staff worked with healthcare professionals, supported nutrition and respected consent and best-interest decisions.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff offered choices and encouraged people to remain as independent as possible.
- Responsive?
- Good
- Care plans reflected people's needs, preferences and lives. People had access to activities, visits, religious support and help with communication.
- Well-led?
- Good
- Inspectors found effective quality checks, good teamwork and open communication. People, relatives and staff were involved in developing the service.
What inspectors found, May 2023
Derwent Lodge rated Good; inspectors found safe, kind and personalised care with effective management and activities.
This was the first planned inspection since the home registered. It was unannounced and took place over 20 and 21 April 2023. One inspector spoke with people, relatives and staff, observed care and reviewed records including four care plans.
People said they felt safe, were treated kindly and had enough staff support. Inspectors found medicines were managed safely, the home was clean, care plans were up to date and people could see relatives and take part in activities.
Inspectors also found staff were trained, worked well with healthcare professionals and respected people's choices, privacy and dignity. Complaints and end of life wishes were handled appropriately.
All five areas were rated Good. This means inspectors found consistently good outcomes, respectful care, needs being met through good organisation and a service that was consistently managed well.
Kind and respectful care
People and relatives described staff as kind, welcoming and familiar with their needs. Inspectors observed friendly relationships and respectful support.
“People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness.” from the report
Safe medicines and risk management
Risk assessments were kept current and medicines records were accurate. The home also carried out checks and audits on medicines and safety.
“Risk assessments were reviewed regularly to ensure they provided current guidance for staff.” from the report
Activities and relationships
People could receive visitors and choose from activities such as music, quizzes, exercise and outings. One-to-one activities were planned for people who stayed in their rooms.
“There was a varied range of activities on offer which included, music, arts and crafts, quizzes, exercise, reminiscence sessions and visits from external entertainers.” from the report
Strong management and teamwork
The manager used audits to monitor quality, and staff described good teamwork and support. The home involved people, relatives, staff and healthcare professionals in its development.
“The service had a strong emphasis on teamwork and communication.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you adjust daily staffing when a person's needs change?
- 02How would you cover a shift if a regular member of staff was off sick or on leave?
- 03How often will my relative's care plan and end of life wishes be reviewed?
- 04What activities and one-to-one support would be available if my relative preferred to stay in their room?
- 05How will you involve me and my relative in care planning and reviews?
This was the first planned inspection of the newly registered home and covered all five CQC key questions, including infection prevention and control under Safe. This explanation was written from the published report of 10 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Derwent Lodge
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2021
Registered with the Care Quality Commission on 17 December 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.