CQC report explained · a residential care home
What the CQC found at Denehurst
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse, risks were assessed and there were enough staff to support people safely. Inspectors found two minor issues during a medicines spot check, and additional checks were put in place.
- Effective?
- Good
- People had access to healthcare, suitable food and staff with relevant training and support. Staff worked within the Mental Capacity Act and had submitted deprivation of liberty applications when required.
- Caring?
- Good
- Staff were kind, patient and respectful. People were supported to make choices, remain independent and maintain relationships with family and friends.
- Responsive?
- Good
- Support plans were developed with people and those who knew them well. People were supported with their communication, goals, hobbies, activities and access to the local community.
- Well-led?
- Good
- The home had an open and supportive culture. Managers monitored quality and safety, listened to feedback and used incidents, complaints and people's views to make improvements.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and personalised care, with two minor medicines issues identified and addressed.
This was an unannounced inspection on 4 and 8 May 2018. One inspector spoke with people living at the home, staff, managers and a healthcare professional. They also observed daily care and checked care records, medicines, recruitment, training and quality checks.
The inspectors found enough suitable staff, safe medicines systems, good healthcare support and appropriate risk assessments. People were treated with kindness and respect. They were supported to make choices, stay independent, keep relationships and take part in activities they enjoyed.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report says this was unchanged from the previous inspection in May 2016, when there were no concerns and the service was also rated Good.
Kind and respectful care
People told inspectors they were happy and described staff as kind and friendly. Inspectors saw staff listening patiently and responding with compassion when people were upset.
“Staff were kind and caring and treated people with dignity and respect.” from the report
Choice and independence
People were supported to control their daily lives, make choices and keep their independence. This included going out, taking part in activities and working towards personal goals.
“Staff empowered people to make choices, take control of their lives and maintain their independence.” from the report
Personalised support
Support plans described how each person wanted to be supported and included their goals, communication needs, activities and life skills. Plans were reviewed regularly.
“People and their relatives were involved in developing detailed support plans which provided guidance for staff in how the person would like their support to be received.” from the report
Good healthcare support
People had access to routine and specialist healthcare. Staff followed healthcare recommendations and maintained health action plans.
“People had access to health care services when required and were supported by staff to maintain their health and wellbeing.” from the report
Open management
Staff said they felt supported and able to raise concerns or ideas. The home used audits, meetings, feedback and incident reviews to monitor and improve care.
“There was an open, transparent and supportive culture within the home.” from the report
Inspectors raised no specific concerns in this report.
- 01What were the two minor medicines issues found at the inspection, and how are the extra checks working now?
- 02How will you manage my relative's specific risks, such as choking, medicines or behaviour that could challenge others?
- 03How will you support my relative to make choices, stay independent and work towards their personal goals?
- 04How will you adapt information and communication if my relative needs pictures, signs, symbols, Braille or other support?
- 05How do you involve families in reviewing support plans and responding to complaints or concerns?
This was an unannounced inspection of all five areas: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 20 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Denehurst
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 27 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.