CQC report explained · a residential care home
What the CQC found at Dell Field Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed, medicines were managed safely, there were enough staff and recruitment checks were completed. Infection control arrangements were also judged effective.
- Effective?
- Good
- People's needs were assessed and staff had training and support. People were supported with food, drink, healthcare, choices and decisions about their care.
- Caring?
- No published rating
- This key question was not assessed during this focused inspection.
- Responsive?
- No published rating
- This key question was not assessed during this focused inspection.
- Well-led?
- Good
- Inspectors found a positive, person-centred culture. Management used audits, feedback and staff meetings to monitor and improve the service.
What inspectors found, January 2022
Dell Field Court was rated Good; inspectors found safe, effective and well-led care during a focused inspection.
Inspectors visited the home without notice on 22 December 2021. They spoke with people living there, relatives, staff and a health professional. They reviewed care records, staff files, medicines, infection control and management records.
The home was rated Good for Safe, Effective and Well-led. Inspectors found enough staff, safe medicines systems, suitable risk assessments and effective infection control. People received support with food, healthcare, choices and cultural needs.
This was a focused inspection during the COVID-19 pandemic. It did not assess Caring or Responsive. The overall rating was Good, and the Safe, Effective and Well-led ratings remained Good from the previous inspection.
Enough staff
Inspectors found enough staff to meet people's needs. Recruitment checks included identity, employment history and background checks.
“There were enough staff to meet people's needs.” from the report
Safe medicines
Medicines were ordered, stored, given and disposed of safely. Staff giving medicines had training and competency checks.
“Medicines were being managed safely. Medicines were ordered, stored, administered and disposed of safely.” from the report
Food and nutrition
People enjoyed the food and were offered choices. Staff supported people to eat at their own pace and followed guidance about dietary risks.
“Meals were served in a dignified and interactive manner.” from the report
Positive management
People, relatives and staff spoke positively about the atmosphere and management. The home used audits and feedback to improve care.
“Numerous audits were completed by the registered manager and senior management on behalf of the provider.” from the report
Cultural needs
The home considered people's cultural and religious preferences. One floor was dedicated to people of Asian origin, with staff who spoke Gujarati and other Asian languages.
“Peoples cultural and religious preferences were fully considered during the care planning process.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that there are enough staff on each shift for my relative's needs?
- 02How will you support my relative's cultural, religious and language preferences?
- 03How do you review medicines and check that staff remain competent to give them?
- 04How do you keep relatives informed about infection control and visiting arrangements?
- 05What feedback do you collect from residents and relatives, and what changes have been made as a result?
This was a focused inspection of Safe, Effective and Well-led during the COVID-19 pandemic; Caring and Responsive were not assessed. This explanation was written from the published report of 21 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Dell Field Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: No published ratingResponsive: No published ratingWell-led: Good
- July 2019
Registered with the Care Quality Commission on 8 July 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Barnet
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 83 can care for a couple. 12 years' experience on average.
“The quality of life that she's given my parents has been priceless. The peace of mind she's given my sisters and I, through a very difficult time, has been invaluable.”
“Folasade is really kind, patient and respectful, has a fantastic sense of humour and such a positive outlook on life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.