CQC report explained · a nursing home
What the CQC found at Delamere Lodge
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, October 2019
Delamere Lodge was rated Good; inspectors found safe, kind and well-managed care, with some care plans needing more detail.
Inspectors visited on 6 and 13 August 2019 without telling the home in advance. They spoke with people, a relative and staff, observed care, checked the premises and reviewed care, medicine, recruitment and management records.
The overall rating was Good. All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable training, respectful care and systems for handling complaints and checking quality.
Care plans were described as adequately detailed and person-centred, but inspectors said they would benefit from more detail about the support to be provided. The home said it would address this. Activities were taking place, with plans to widen the range and increase trips into the community.
The previous rating was Requires Improvement, published in August 2018. The report says the registered provider had changed since that rating, and this was the first inspection following the change.
Staffing and safety
Inspectors found enough staff to meet people's needs. Call bells were answered quickly and staff recruitment checks were completed before people started work.
“There were enough staff to meet people's needs.” from the report
Respectful care
Staff treated people with dignity and patience. They encouraged people to do things for themselves where possible.
“Staff approached people gently and supported them with patience.” from the report
Personalised support
People's communication needs, preferences and dietary requirements were recorded. Care plans were reviewed and updated when needs changed.
“People's plans of care were regularly reviewed and updated when their needs changed.” from the report
Quality monitoring
The provider used regular audits, daily checks, surveys and meetings to monitor the service and respond to feedback.
“The provider monitored the quality of the service to make sure they delivered a high standard of care.” from the report
Care plan detail
needs fixingInspectors said care plans needed more detail about the support to be provided. The registered manager said this would be actioned.
“They would benefit from further detail around the support to be provided.” from the report
- 01What extra detail has been added to care plans since the inspection?
- 02How do you make sure staff follow the detailed support instructions in each person's care plan?
- 03What wider range of activities and community trips has been introduced since the inspection?
- 04How are people and relatives currently asked for their views, and what changes have followed that feedback?
- 05How often are medicines checked and staff competencies reassessed?
This was a planned, unannounced inspection covering all five CQC questions and the premises and care provided; it was the first inspection following a change in registered provider. This explanation was written from the published report of 17 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Delamere Lodge
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2019
Registered with the Care Quality Commission on 1 March 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Middlesbrough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 31 can care for a couple. 9 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.