CQC report explained · a residential care home
What the CQC found at Deerhurst
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks, medicines, staffing, recruitment and infection control were managed safely.
- Effective?
- Good
- Care plans reflected people's needs and choices. Staff were trained and supported, and people had access to health professionals and help with healthy eating.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions and supported to develop their independence.
- Responsive?
- Good
- Care plans were personal and detailed. People were supported with activities, communication, family contact and raising complaints.
- Well-led?
- Good
- The home had an inclusive and empowering culture. Management used audits, meetings and staff observations to monitor quality and identify improvements.
What inspectors found, August 2021
Rated Good in all five areas; inspectors found safe, person-centred care with strong support for independence.
This was the home’s first inspection. One inspector visited on 30 June 2021, spoke with one person, a relative and five staff, and reviewed care, medicines, risk, recruitment and management records.
The inspectors found people were safe and supported by staff who knew them well. Medicines, recruitment, infection control and risks were managed safely. People were involved in decisions about their care and were supported to keep their independence, relationships and interests.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found consistently good care and management at the time of the visit, although the CQC will continue to monitor the home.
Safe care
Staff understood safeguarding procedures and risks were assessed and managed. The home also followed infection control guidance during the pandemic.
“People received safe care. Staff understood safeguarding procedures and knew what they had to do to keep people safe.” from the report
Choice and independence
People were supported to make decisions about their lives, take informed risks and manage areas such as medicines and finances.
“People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests” from the report
Personalised support
Care plans described people's individual needs, histories and preferences. People helped set goals and choose how they spent their time.
“Care plans were informative and contained in-depth information to guide staff on how to support people well.” from the report
Activities and relationships
People took part in activities based on their interests and were supported to keep in touch with family and friends, including during the pandemic.
“Activities included arts and crafts, cooking and baking and gentle exercise and going for walks in open spaces.” from the report
Stable staff team
The home had a consistent team who knew people well. Staff said communication and management support were good.
“There was a consistent team that knew people well.” from the report
Inspectors raised no specific concerns in this report.
- 01How will staffing cover work during the day, evening and overnight, and what happens if someone needs individual support to go out?
- 02How are people’s risk assessments reviewed when they manage their own medicines, and what support is available if their needs change?
- 03How are people’s activity choices and family contact being maintained as pandemic restrictions and guidance change?
- 04How are complaints about noise or shared activities handled if people living in the home have different preferences?
- 05How does management remain available and involved while the registered manager works across two homes?
This was the first planned inspection and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 5 August 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Deerhurst
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2020
Registered with the Care Quality Commission on 14 January 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of South Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 32 can care for a couple. 11 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.