CQC report explained · a residential care home
What the CQC found at Daffodils
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found effective safeguarding systems, suitable risk assessments, enough staff, safe medicines procedures and infection control arrangements. Staff also reviewed incidents and acted on lessons learned.
- Effective?
- Good
- The home was designed around people's needs and supported health, mobility, nutrition and access to other services. Staff had suitable training and understood how to support people with communication and decision-making.
- Caring?
- Good
- Staff were described as kind, compassionate and person-centred. They supported people to communicate, make choices, maintain relationships and develop independence.
- Responsive?
- Outstanding
- Care was highly personalised and flexible. Staff created activities around people's interests, supported a smooth move to the home and adapted family contact and daily life during the pandemic.
- Well-led?
- Good
- Inspectors found clear management systems, meaningful involvement of families and staff, regular quality checks and a strong focus on learning and partnership working.
What inspectors found, July 2021
Rated Good overall, with Outstanding responsive care and strong support for people's safety, independence and wellbeing.
This was a planned inspection of the home on 24 May 2021. One inspector observed care, spoke with relatives, staff and the manager, and checked care, medicine, staff and management records. The inspection also looked at infection control during the COVID-19 pandemic.
The home supported five younger adults with a learning disability and/or autism. Inspectors found safe care, suitable staffing, trained staff, safe medicines practice and good support with health, food and communication. Staff treated people kindly and respected their privacy, dignity and choices.
The home was rated Good for Safe, Effective, Caring and Well-led. It was rated Outstanding for Responsive because staff provided highly personalised activities, maintained family contact and supported people exceptionally well during the move to the home and during pandemic restrictions.
This was the first inspection at this location. The service had previously been rated Good at its former location, under a different name, in a report published on 16 March 2018.
Personalised activities
Staff adapted activities to people's interests and brought community activities into the home during pandemic restrictions. This helped people maintain wellbeing and develop daily living skills.
“Staff recognised and met people's need for continuity of activity and structure to ensure their lives remained fulfilling and their mental well-being was promoted during the pandemic.” from the report
Smooth move
Staff carefully introduced people to the new home in stages and involved them in decisions about their belongings and surroundings.
“Staff's careful management of the transition ensured each person experienced a positive, stress-free move to their new home.” from the report
Suitable environment
The building, private rooms, activity areas, garden and equipment were adapted to support people's safety, privacy, choices and independence.
“The premises were well adapted to meet people's individual needs and maximise their safety and independence.” from the report
Kind and respectful care
Staff understood people's communication, preferences and distress signals. Relatives consistently spoke positively about the care and relationships with staff.
“Staff treated people with dignity and respect at all times.” from the report
Good health support
Staff supported exercise, nutrition, appointments and specialist advice. Inspectors found examples of improved health and maintained mobility.
“Staff had supported people to exercise and use their treadmills in their activity room throughout the lockdown, to prevent any deterioration in their physical health.” from the report
Strong oversight
The manager and provider carried out regular audits, acted on improvement actions and sought outside advice to improve people's care.
“Quality assurance arrangements were robust and used by the provider and registered manager to identify potential areas for improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How are activities currently planned around each person's interests, skills and communication needs?
- 02How do you manage epilepsy, choking risks and other health emergencies, and when was staff training last refreshed?
- 03How do you review medicines used to manage behaviour, and how do you involve families and health professionals in reducing them where possible?
- 04How are people supported to keep in contact with relatives and use local community facilities?
- 05How do you involve each person and their family in reviewing care plans, communication plans and best-interest decisions?
This was the first inspection at this location and covered all five CQC questions, including infection control; people could not give verbal feedback and inspectors reviewed two people's care records. This explanation was written from the published report of 24 July 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Daffodils
5 rated inspections over 6 years: the service has improved, from Requires improvement to Good.
- July 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- March 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Goodstayed GoodEffective: Requires improvement
- February 2016Goodup from Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- March 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- April 2019
Registered with the Care Quality Commission on 4 April 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.