CQC report explained · a residential care home
What the CQC found at Streatham Common South
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks were regularly reviewed, medicines were administered safely, infection controls were in place and inspectors found enough staff.
- Effective?
- Good
- People's physical, mental and social needs were assessed and met. Staff had relevant training, people were supported with food, drink and healthcare, and consent and mental capacity arrangements were recorded.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions, supported to express their views and encouraged to remain independent.
- Responsive?
- Good
- Care plans reflected people's preferences, communication needs, interests and aspirations. People were supported to maintain relationships, take part in activities and raise complaints.
- Well-led?
- Good
- The home had visible leadership, clear responsibilities, regular audits and an open culture. There was no registered manager in post at the inspection, but an application had been made and was awaiting the CQC's outcome.
What inspectors found, November 2023
Crownwise Limited - Streatham Common South was rated Good; inspectors found safe, kind and personalised care, with no registered manager in post during the inspection.
Inspectors visited without warning on 20 September 2023. Their inspection activity ran from 18 September to 16 October. They spoke with people living there, relatives, staff and healthcare professionals, observed care and reviewed care, medicine, staffing and management records.
The home supports up to 7 people, and 6 people were living there at the time. Inspectors rated all five areas Good: Safe, Effective, Caring, Responsive and Well-led. They found people were protected from abuse, had their risks reviewed, received medicines safely and had enough suitably recruited staff.
Inspectors found that staff understood people's needs, supported their choices and helped them maintain health, independence and relationships. Care plans were personalised and regularly reviewed. The home had effective audits and an open culture, although there was no registered manager in post while an application was awaiting a decision.
The overall rating remained Good. The previous rating was also Good, published on 16 February 2018. Good means inspectors found the service met the relevant standards and was providing consistently good care at the time of this inspection.
Safe staffing
Inspectors found enough staff to meet people's needs. Staff were present, responded quickly and staffing during the visit matched the rota.
“There were enough staff to meet people's needs.” from the report
Safe medicines
Medicines were managed through an electronic system. Inspectors found no recording errors or omissions in the records they checked.
“We found no recording errors or omissions on any electronic medicines records we looked at.” from the report
Kind and respectful care
People appeared relaxed with staff, who respected their privacy, dignity, beliefs and cultural needs.
“People received care and support from staff in a friendly way and attention was paid to small details that made all the difference.” from the report
Personalised support
People had choices about their routines, meals and activities. Care plans recorded their preferences and were reviewed when needs changed.
“People received planned person centred care that meant they had choice, control and their needs and preferences were met.” from the report
Good oversight
Management used audits, meetings, complaints and feedback to monitor the service and identify improvements.
“The provider, team, and staff carried out regularly reviewed audits that were kept up to date.” from the report
Registered manager not yet in post
minorThere was no registered manager at the time of inspection. An application had been submitted and was awaiting the CQC's decision.
“At the time of our inspection there was not a registered manager in post.” from the report
Mixed views about meals
minorPeople were generally happy with the food and choice, but one person said the quality varied between days. This was not linked to a rating reduction.
“Some days are better than others, but it's always edible.” from the report
- 01Who is currently responsible for managing the home while the registered manager application is awaiting an outcome?
- 02What staffing levels are normally provided during the day and at night, and how are extra staff arranged for appointments?
- 03How will you review and update my relative's care plan if their physical, mental or social needs change?
- 04How are people involved in choosing meals, and what would happen if my relative was unhappy with the food?
- 05What activities and community visits would be available to support my relative's interests and relationships?
Inspectors assessed all five CQC questions, looked at the premises and care provided, and included infection prevention and control within Safe; the visit was unannounced and the full inspection activity ran from 18 September to 16 October 2023. This explanation was written from the published report of 10 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2022
Crownwise Limited - Streatham Common South was inspected but not rated; inspectors found people were safe and risks were being managed.
This was an unannounced inspection on 31 October 2022. It was prompted by concerns after a person went missing and possible risks of self-neglect. One inspector reviewed records, observed staff, spoke with three staff members and sought information from professionals.
Inspectors found that people were safe. Staff understood how to protect people from harm, risks were assessed and reviewed, and healthcare professionals were involved when people's health changed. The home also had infection control procedures, cleaning schedules and suitable protective equipment.
The inspection did not give a new overall rating. The Safe question was inspected but not rated because inspectors looked only at the specific safety concerns. The previous overall rating was Good, published on 17 February 2018.
Risks were managed
Staff had guidance about people's risks and worked with healthcare professionals when people's mental health or wellbeing changed.
“Risks to people were assessed, reviewed regularly and managed.” from the report
Support for independence
People were supported to go into the community independently and make decisions about their daily lives.
“People were supported to go into the community independently and to take a lead role in making decisions about their day to day living.” from the report
Infection control
Inspectors found staff training, protective equipment, hygienic practices and cleaning schedules to help reduce infection risks.
“We observed staff using PPE in accordance with current PPE guidance.” from the report
Learning from incidents
The provider reviewed incidents and made changes to risk assessments, team handovers and communication with health professionals.
“Investigations were carried out and showed action taken to minimise the risk of a reoccurrence.” from the report
Inspectors raised no specific concerns in this report.
- 01How are each person's risk assessments and support plans reviewed when their mental health or daily needs change?
- 02What procedures are now used if someone goes missing or is at risk of self-neglect?
- 03How do staff monitor changes in a person's health, and how quickly do they involve healthcare professionals?
- 04What changes were made to handovers and communication after previous incidents?
- 05How will the home support my relative to go out independently while keeping their risks under review?
This was a focused, unannounced inspection of specific safety concerns, including a missing person and possible self-neglect; it was not a full reassessment and the Safe rating remained inspected but not rated. This explanation was written from the published report of 26 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Streatham Common South
3 rated inspections over 8 years: the service has held its Good rating throughout.
- November 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2022Inspected but not ratedSafe: Inspected but not rated
- May 2021Inspected but not ratedSafe: Inspected but not rated
- February 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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