CQC report explained · a residential care home
What the CQC found at Crosshill House Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found suitable safeguarding, risk assessment, staffing, recruitment, medicines and health and safety systems.
- Effective?
- Good
- People's needs, nutrition and health were assessed and reviewed. Staff had induction, training, supervision and appraisals, and earlier dementia-related improvements had been made.
- Caring?
- Good
- Staff were observed treating people with kindness, dignity and respect. They knew people's histories, preferences and care needs.
- Responsive?
- Good
- Care records were personalised and updated when people's needs changed. Activities, outings, complaints processes and end of life care plans were available.
- Well-led?
- Good
- The service had a registered manager, regular audits, staff meetings and ways to gather people's views. Inspectors found an open and supportive management culture.
What inspectors found, April 2018
Crosshill House Residential Care Home was rated Good; inspectors found safe, kind and personalised care, with earlier dementia-related improvements addressed.
The inspection took place over two visits. The first was unannounced and the second was announced. Inspectors looked around the home, observed care and lunch, watched medicines being given, checked records and spoke with people, relatives, staff and managers. They also contacted three people using the agency by phone.
Inspectors found people were kept safe. There were enough trained staff, suitable risk checks, safe medicines systems and proper staff recruitment checks. People's health, nutrition and changing needs were monitored, and staff involved health professionals when needed.
Care was described as kind, respectful and personal. People were involved in decisions, their preferences were recorded, and activities and outings were available. The home had systems for complaints, staff support, quality checks and listening to people's views.
The overall rating and all five question ratings were Good. The report says issues found at the previous inspection about making the environment and menus easier for people with dementia had been addressed.
People felt safe
People told inspectors they felt safe, and staff understood safeguarding and the risks affecting each person.
“People told us they felt safe being cared for by the staff.” from the report
Dementia-friendly improvements
The home had introduced pictorial and large-print menus, clearer signs and day and date boards since the previous inspection.
“During this inspection we found large print and pictorial menus were in place and pictorial signage and day and date boards were also present at the service.” from the report
Kind and respectful care
Staff were polite, attentive and reassuring. They used people's preferred names and understood what mattered to them.
“In the communal areas of the service we observed staff supported people with care, kindness dignity and respect.” from the report
Personalised support
Care records included people's likes, dislikes and preferences, and were updated as needs changed.
“People's preferences, likes and dislikes were recorded to make sure staff delivered person centred- care for people in line with their wishes.” from the report
Active management oversight
Managers used audits, meetings, questionnaires and spot checks to monitor the service and respond to feedback.
“There was a programme of checks and audits in place to monitor all aspects of the service, this helped to maintain or improve the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure my relative's care records are updated when their needs or health change?
- 02How do you check that staff remain competent to give medicines safely?
- 03What activities and outings would be suitable for my relative, including if they are living with dementia?
- 04How will you involve me and my relative in care decisions and reviews?
- 05Who should we contact outside office hours if we need advice or raise a concern?
The inspection covered the care home, its premises and regulated personal care, and also contacted people using the linked domiciliary care agency; all five ratings were given as Good. This explanation was written from the published report of 19 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Crosshill House Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Crosshill House Residential Care Home →
- December 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of North Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 29 can care for a couple. 11 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.