CQC report explained · a residential care home
What the CQC found at Croft House Care Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2020
Croft House Care Home Limited had good infection controls, but this targeted inspection was inspected but not rated.
The CQC carried out a targeted inspection about infection prevention and control during the COVID-19 pandemic. It spoke to the registered manager by phone on 17 August 2020 and visited the home on 27 August 2020.
Inspectors found that people entering the home were checked, and that hand hygiene, personal protective equipment, testing, cleaning and social distancing arrangements were in place. They were assured that the home had an up-to-date infection control policy and could manage infection outbreaks.
The home had no positive COVID-19 cases during the pandemic at the time of the report. It was closed to visitors because of a local lockdown, but had previously used a screened outdoor visiting area and supported video calls.
This was not a full inspection and the home was not given an overall rating. The Safe question was recorded as inspected but not rated. The other areas of care were not assessed in this inspection.
Entry safety
People entering the home had their health and temperature checked, followed by hand hygiene and PPE procedures.
“Good controls were in place which ensured anyone entering the service did so safely.” from the report
Infection control
Inspectors were assured that the home had arrangements covering PPE, testing, cleaning, social distancing and infection outbreaks.
“We were assured that the provider was meeting shielding and social distancing rules.” from the report
Contact with relatives
The home supported people to stay in touch with relatives and friends through video calls, and had previously provided screened outdoor visits.
“Staff supported people to stay in contact with relatives and friends via video calling.” from the report
Activities and emotional support
The home increased meaningful activities and staffing contact, particularly for people isolating in their rooms.
“There was an increased focus on providing meaningful activities to engage people which had reduced levels of anxiety.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits arranged now, given that the report said the home was closed to visitors during a local lockdown?
- 02How will you keep my relative in contact with family if face-to-face visits are restricted?
- 03How do you check visitors, staff and new residents for infection risks before they enter the home?
- 04How often are rooms and shared areas deep cleaned, and what infection control equipment is used?
- 05What ratings or inspection information can you provide for care, staffing, medicines, activities and management, as these were not covered by this report?
This was a targeted inspection of infection prevention and control measures only; the home was inspected but not rated and the other care questions were not assessed. This explanation was written from the published report of 25 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Outstanding overall; inspectors found exceptional, person-centred care, with safety rated Good.
Inspectors visited on 10 and 15 January 2020. The first visit was unannounced. They spoke with people, relatives, staff and health professionals, observed care, and checked care, medicine, staff and management records.
The home was rated Outstanding overall. Effective care, kindness, responsiveness and leadership were all rated Outstanding. Safety was rated Good, meaning people were protected from avoidable harm and their needs were safely managed.
Inspectors found highly personalised care, strong links with health professionals, good support with food and drink, and many activities. Medicines were managed safely, with no medicine errors reported since an electronic system was introduced in 2018.
Safe medicines
Medicines were managed safely and records showed people received them as prescribed. The electronic system had improved safety.
“Since the system was introduced in 2018 there had been no medicine errors.” from the report
Kind and respectful staff
Staff understood people as individuals and used their life histories, preferences and communication styles to support them with dignity.
“Staff consistently interacted with people in a kind and positive manner, engaging people in conversation, telling jokes and stimulating laughter at every opportunity.” from the report
Personalised activities
People had activities based on their interests and preferences, as well as opportunities to take part in community events and outings.
“During the inspection we saw multiple activities going on in different areas of the home in line with people's individual preferences, demonstrating a truly person-centred approach.” from the report
Good partnership working
The home worked closely with health professionals and community organisations to improve people's health, independence and quality of life.
“The service worked effectively with professionals, helping people to achieve excellent outcomes, increasing their independence and quality of life.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan before admission and after they move in?
- 02How would you support my relative if they have difficulty communicating or understanding information?
- 03How would you support my relative with eating, drinking or a special diet?
- 04What activities and outings would be suitable for my relative's interests and abilities?
- 05How would you involve my relative and our family in planning end of life care?
This was a planned inspection covering all five key questions; the previous overall rating was Good, published on 23 May 2017. This explanation was written from the published report of 22 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Croft House Care Home Limited
3 rated inspections over 3 years: the service has improved, from Requires improvement to Outstanding.
- September 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Croft House Care Home Limited →
- February 2020Outstandingup from GoodSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Croft House Care Home Limited →
- May 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- August 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 6 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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