CQC report explained · a nursing home
What the CQC found at Croft House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2021
Croft House Care Home was inspected but not rated; inspectors were assured about its infection prevention and control arrangements.
This was an announced, targeted inspection on 5 February 2021. It looked at how the home was preventing and controlling COVID-19 infections.
Inspectors were assured that the home used PPE safely, supported testing, followed shielding and social distancing rules, and had suitable cleaning, hygiene and infection control arrangements. They were also assured that visitors were prevented from catching and spreading infections.
The home supported contact with relatives by video and telephone, and sent relatives a weekly email. This inspection did not give an overall quality rating. The Safe question was recorded as inspected but not rated.
Contact with relatives
People were helped to keep in regular contact with friends and family by video and telephone. Relatives also received a weekly email with updates.
“People were supported to stay in regular contact with friends and family through video and telephone calls.” from the report
Clear infection control guidance
Signs around the home reminded staff and visitors about cleaning, social distancing and COVID-19 testing.
“There was clear signage throughout the service to provide guidance for staff and visitors.” from the report
Infection control champions
Some staff had extra training and helped share infection prevention information with the wider staff team.
“Designated staff had taken on the role of infection prevention and control champions.” from the report
Inspectors raised no specific concerns in this report.
- 01How are relatives currently kept updated about the home and any infection risks?
- 02How do you currently manage visiting, including screening visitors and preventing infections from spreading?
- 03How often are staff and residents tested, and what happens when a test result is positive?
- 04How are PPE supplies, cleaning areas and social distancing monitored now?
- 05Who are the current infection prevention and control champions, and what extra training have they received?
This was a targeted inspection of infection prevention and control arrangements under the Safe question; the service was inspected but not rated and the other questions were not assessed. This explanation was written from the published report of 25 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2017
Rated Good; inspectors found safe, kind and personalised care, with a new manager still completing registration and syringe pump training being arranged.
This was an unannounced, comprehensive inspection on 31 August 2017. Inspectors spoke with people living in the home, relatives, care workers, nurses and a visiting healthcare professional. They observed care and checked care plans, medicines, staff records, training, complaints and quality checks.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe and well cared for. Staff were described as kind, respectful and knowledgeable about people's preferences.
Inspectors found enough suitably qualified staff, safe recruitment and well-managed medicines. They also found that people's nutrition, healthcare, activities, care planning and rights were supported. The home had effective checks to identify and address problems.
The home was rated Good at the previous inspection on 18 November 2014, and remained Good at this inspection. A new manager had recently been recruited and was still completing registration with the CQC.
Safe staffing and medicines
Inspectors found enough suitably qualified staff and saw staff working effectively as a team. Medicines were managed safely and staff competency was checked.
“There were enough suitably qualified staff available to effectively meet the needs of people.” from the report
Kind and respectful care
Staff knew people well and supported their preferences, choices, independence, privacy and dignity.
“People were supported by staff who knew them well and who were kind and caring when supporting them.” from the report
Personalised support
Care plans reflected people's wishes and were reviewed with people and relatives. Activities were varied and meaningful.
“People received personalised care and support from staff who knew them well.” from the report
Listening and improvement
People and relatives were asked for their views through meetings and surveys. The home acted on feedback and used audits to monitor quality.
“The service sought and responded to the views of people living in the service through regular resident and relative meetings and satisfaction surveys” from the report
Management transition
minorA new manager had recently started and was still completing registration with the CQC. The provider was also going through significant organisational changes.
“The service had recently recruited a new manager who was in the process of registration with the Care Quality Commission.” from the report
Syringe pump training
minorUpdated syringe pump training for nursing staff was still being arranged at the time of the inspection.
“The service was in the process of arranging up to date syringe pump training for nursing staff.” from the report
- 01Has the manager now completed registration with the CQC, and who is responsible for the home if not?
- 02Has the planned up-to-date syringe pump training for nursing staff been completed?
- 03How did the significant organisational changes affect staffing, communication and day-to-day care?
- 04How will you involve my relative and our family in reviewing their care plan?
- 05What activities are currently available, and how are they matched to each person's interests and abilities?
This was an unannounced, comprehensive inspection covering all five questions, so all five ratings were assessed during the visit. This explanation was written from the published report of 14 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Croft House Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 15 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.