CQC report explained · a residential care home
What the CQC found at Crispin Court Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, safe recruitment, adequate staffing, safe medicines systems and appropriate infection control.
- Effective?
- Good
- Staff had relevant training and support. People received suitable food and drink, timely health care and care based on regularly updated information.
- Caring?
- Outstanding
- Staff knew people well and treated them with patience, kindness, dignity and respect. People were involved in decisions and encouraged to remain independent.
- Responsive?
- Outstanding
- Care was personalised and adapted to people's interests, communication needs and relationships. A wide range of activities helped people stay active and connected.
- Well-led?
- Good
- People, relatives and staff described the home as well managed and approachable. Audits, feedback systems and incident reviews were used to monitor and improve care.
What inspectors found, May 2020
Crispin Court Care Home was rated Outstanding; inspectors found exceptionally caring and responsive support, with the other areas rated Good.
Inspectors visited on 28 and 29 January 2020. The first day was unannounced and the second was arranged with the manager. They spoke with people living in the home, relatives and staff, and reviewed care plans, medicines, recruitment and management records.
The home was rated Outstanding overall. Caring and Responsive improved from Good to Outstanding since the previous inspection. Safe, Effective and Well-led remained Good.
Inspectors found people were safe, well cared for and treated with kindness and respect. Staff knew people's needs and preferences, supported independence, arranged health care promptly and offered activities that helped people maintain relationships and avoid loneliness.
The home had systems for safeguarding, medicines, staffing, infection control, complaints and quality checks. No breaches of regulations or enforcement action were reported.
Kind and personal care
Staff knew people's histories, interests and support needs. Inspectors saw patient and compassionate responses when people became anxious.
“People were very well cared for by staff that were very kind, caring and compassionate.” from the report
Choice and independence
People were involved in decisions about their care, food, medicines and daily routines. Staff encouraged people to do as much as they could for themselves.
“Staff interacted with people and fully involved them in decisions about their care.” from the report
Meaningful activities
Activities were based on people's interests and past lives. Staff supported trips, music, technology and opportunities to take on useful roles in the home.
“There was a wide variety of activities for people to get involved with to keep them stimulated and engaged” from the report
Strong safety systems
Inspectors found suitable checks for risks, staffing, medicines, recruitment, infection control and accidents.
“Medicines were stored and administered safely.” from the report
Open management
People, relatives and staff felt able to share views with the management team. The home used audits and feedback to look for improvements.
“The manager promoted an open culture and people and their relatives told us they felt confident in the management team” from the report
Inspectors raised no specific concerns in this report.
- 01Is the manager now registered with CQC, and who is currently responsible for managing the home?
- 02How are staffing levels monitored now, and how quickly do staff respond when someone uses their buzzer?
- 03How are residents' current interests and past hobbies recorded and turned into meaningful activities?
- 04How are people's end of life wishes recorded and followed, including religious, cultural and music preferences?
- 05How are people and relatives currently involved in giving feedback and suggesting changes to the service?
This was a planned inspection covering all five CQC questions; the previous overall rating was Good, published on 10 August 2017. This explanation was written from the published report of 16 May 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2017
Crispin Court was rated Good overall; inspectors found safe, kind and personalised care with approachable management.
This was an unannounced, first comprehensive inspection on 15 June 2017. Inspectors spoke with people living in the home, staff and relatives. They also observed care and checked care records, medicines records, staff records, complaints and quality checks.
The inspectors rated all five areas Good: Safe, Effective, Caring, Responsive and Well-led. They found people were protected from harm, supported by enough safely recruited staff and given medicines as prescribed.
People were involved in decisions about their care and were treated with dignity. Staff understood people's needs and preferences, and people had access to activities, food choices and health professionals. The home had systems for handling complaints, gathering feedback and checking the quality of care.
Personalised support
Staff understood people's needs, preferences and important relationships. People were involved in assessments, care plans and reviews.
“People received care that was personalised and responsive to their needs and were involved in their assessments, care plans and reviews.” from the report
Activities and community links
People could follow their interests and take part in activities and trips. The home also had links with local community groups.
“People had opportunities to follow their interests and undertake activities and had good links with the local community.” from the report
Strong quality checks
The home used audits and feedback to find areas for improvement. Inspectors saw examples where identified actions had been completed.
“We found the audits were effective in identifying areas for improvement and action had been taken to make the required improvements.” from the report
Staff could be busy
minorAlthough inspectors found enough staff on duty and people said help was available, one person said staff were very busy. Families may want to ask how staffing levels are kept suitable when the home is busy.
“However, they felt staff were very busy.” from the report
- 01How do you make sure there are enough staff when the home is busy?
- 02How would you support my relative to manage their medicines, including any medicines they might take themselves?
- 03How would you assess and review my relative's risks, such as falls, mobility or choking?
- 04What activities and community visits would match my relative's interests and preferences?
- 05How would my relative and family be involved in care plan reviews and raising concerns?
This was the first comprehensive inspection and covered all five key questions, which were each rated Good. This explanation was written from the published report of 9 August 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Crispin Court Care Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- May 2020Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- August 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016
Registered with the Care Quality Commission on 27 June 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
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