CQC report explained · a residential care home
What the CQC found at Cricklade House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks. This included visitor checks, PPE, testing, cleaning and up-to-date infection control policies.
- Effective?
- Good
- This area was not covered by this targeted inspection.
- Caring?
- Good
- This area was not covered by this targeted inspection.
- Responsive?
- Good
- This area was not covered by this targeted inspection.
- Well-led?
- Good
- This area was not covered by this targeted inspection.
What inspectors found, April 2021
Inspected but not rated; inspectors were assured about infection control and how the home kept people safe during the pandemic.
Inspectors visited the home on 1 April 2021. This was an announced, targeted inspection focused on infection prevention and control during COVID-19.
They found carefully planned visits, checks for temperature and PPE, regular hand cleaning, testing and vaccination arrangements. The home was clean and well maintained, and staff had supplies and training to use PPE safely.
The home kept relatives updated and supported people to stay in contact with family and take part in activities. Inspectors were assured about infection control, but the service was inspected but not rated, so this report is not a full judgement on the quality of care.
Infection control
Inspectors were assured that the home had measures to prevent and manage infections, including safe use of PPE, testing and cleaning.
“We were assured that the provider was preventing visitors from catching and spreading infections.” from the report
Clean and maintained home
The home was described as clean and well maintained. Extra cleaning was carried out to help control infection risks.
“The service was small, but very clean and well maintained.” from the report
Family contact
Relatives were kept updated about risks and how people were staying safe. Video calls were used when face-to-face visits were not possible.
“When face to face visits were not possible, people kept in contact with family members through regular video calls and staff provided updates.” from the report
Activities and choice
Staff supported people with activities at home and helped them continue making choices, including shopping online for clothes.
“This supported people's quality of life and wellbeing while keeping them safe.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are face-to-face visits with relatives currently managed?
- 03How do you support people to take part in activities and access the community now?
- 04How often are staff and residents tested, and what happens if there is an infection outbreak?
- 05What are the home's current ratings for areas that were not covered by this inspection?
This was an announced, targeted inspection of infection prevention and control during the COVID-19 pandemic; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 27 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Rated Good; inspectors found kind, personalised care, with some issues about bathroom temperature controls, DoLS applications and an outdated complaints policy.
This was an unannounced comprehensive inspection on 6 December 2018. One inspector looked at all five areas: safe, effective, caring, responsive and well-led. They spoke with people, staff, relatives and a health professional, and checked care, medicine, recruitment and quality records.
The home supported four people with learning disabilities and autism. Inspectors found enough staff, safe medicine arrangements, suitable risk assessments and clean premises. They found that staff understood safeguarding and supported people to make choices and communicate in ways that worked for them.
People were treated with kindness, dignity and respect. Care plans were detailed and personalised. People had activities, support with health needs and opportunities to build independence.
The overall rating was Good, and all five areas were rated Good. This was unchanged from the previous inspection in May 2016. Inspectors found no serious risks or concerns.
Kind and respectful staff
Inspectors saw people looking relaxed and comfortable with staff. Staff supported people's privacy, dignity, preferred routines and independence.
“We observed people being treated in kind, thoughtful and respectful ways.” from the report
Personalised care
Care plans included detailed information about people's routines, communication, personal care, health and preferences. Staff recognised non-verbal communication and individual ways of expressing choices.
“People's care needs were assessed, and care plans were personalised, recorded in detail, regularly reviewed and up to date.” from the report
Safe medicines and staffing
Inspectors found medicines were safely managed and enough staff were available to meet people's needs. Recruitment checks and staff training were also in place.
“Medicines were safely managed and checks were in place to identify and take actions when shortfalls were identified.” from the report
Activities and community life
People attended a day centre and were offered activities such as swimming, music, shopping, cooking and bowling. The home also supported people to learn new skills.
“A range of activities were organised from the day centre that the four people attended each weekday.” from the report
Clean and well-maintained home
The home was clean and safety checks were completed. The catering provision had received the highest food hygiene rating.
“The home was very clean throughout and staff followed up to date national infection control guidelines.” from the report
Bathroom temperature controls
needs fixingInspectors found that bath and shower temperatures were not controlled and there was no specific risk assessment for this. The home said action had been taken and thermostatic controls were being fitted before the inspection process ended.
“However, the temperatures of the bath and the showers were not controlled and there was no specific risk assessment in place for this.” from the report
Expired DoLS authorisations
needs fixingThe report says authorisations had expired. New applications had been made but were still waiting to be processed by the local authority.
“The DoLS authorisations for people living in the home had expired.” from the report
Outdated complaints policy
minorThe complaints procedure was available, but its policy referred to outdated legislation. The provider was told about this during the inspection.
“However, we noted the complaints policy referred to out of date legislation which we brought to the attention of the provider.” from the report
No 2018 survey
minorThe home had not completed a survey in 2018, although it regularly sought feedback from people, relatives and health professionals in other ways.
“In addition, although a survey had not been completed for 2018, people using the service, relatives and external health professionals were regularly asked for feedback.” from the report
- 01Have the thermostatic controls now been fitted to all baths and showers, and how are water temperatures checked?
- 02What is the current position of the new DoLS applications, and are any further applications or actions needed?
- 03Has the complaints policy been updated to remove the outdated legislation?
- 04How often will staff receive supervision, and how will the home check that this is happening?
- 05Has the planned 2018 survey, or a later survey, been completed and what did the feedback show?
This was an unannounced comprehensive inspection covering all five questions, with the rating unchanged from May 2016. This explanation was written from the published report of 9 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cricklade House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 1 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Bristol, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,300 a week. 34 can care for a couple. 11 years' experience on average.
“She became a good friend to my mother in law, chatting with her, dancing with her, knitting with her and the list goes on”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
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