CQC report explained · a residential care home
What the CQC found at Creynolds Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and staff understood how to recognise and report abuse. Risk assessments, staffing, recruitment checks and medicines systems were found to be suitable.
- Effective?
- Good
- Staff understood people's health needs and supported them to attend health appointments. People had meal choices and the Mental Capacity Act and deprivation of liberty safeguards were applied correctly.
- Caring?
- Good
- People were treated with dignity, respect and kindness. Staff supported people to communicate, make daily choices and maintain important relationships.
- Responsive?
- Good
- Care was personalised and updated when people's needs changed. People were supported with activities, friendships, community access and their preferred communication methods.
- Well-led?
- Good
- Staff felt supported and worked together with the manager. Accidents, incidents and care plans were reviewed, and the home worked with the local authority and other partners.
What inspectors found, April 2019
Creynolds Lane is rated Good in every area; inspectors found safe, kind and person-centred care.
This was an unannounced planned inspection on 31 January 2019. One inspector spoke with one person, the manager and three staff. They also observed care and checked care plans, medicines, incidents, staff meetings and quality records.
The inspectors found that people felt safe and at ease. Staff understood people's needs, risks and communication methods. Medicines were checked, staffing was sufficient, the home was clean, and people were supported to access healthcare and make choices.
People were treated with dignity and respect. Staff supported independence, activities, friendships and access to the community. Families and people using the home were involved in care planning, and there was a complaints process.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found good outcomes and that legal requirements were met. The previous inspection in April 2016 also rated the home Good.
People felt safe
People told inspectors they felt safe. Staff knew people's risks and how to respond to them.
“People told us they felt safe.” from the report
Personalised support
Staff understood individual needs and adapted care as people's circumstances changed. People were supported to make choices and develop independence.
“People were supported to make friendships outside the home and access the local community.” from the report
Kind and respectful care
Staff treated people with dignity and understood how to reassure them when they were anxious or unwell.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Good management
The manager and staff reviewed care, learned from incidents and worked with other organisations to improve the service.
“Accidents and incidents were analysed by the registered manager to understand whether people's care was appropriate for their needs.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you find out how my relative communicates and make sure this is reflected in their care plan?
- 02How will you support my relative to make daily choices and build independence?
- 03How are medicines checked, and how do you make sure staff are competent to support people with them?
- 04How will you review my relative's care if their health or support needs change?
- 05What activities, friendships and community opportunities could my relative take part in?
This was an unannounced planned inspection covering all five CQC areas; the previous inspection in 2016 also rated the home Good. This explanation was written from the published report of 10 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Creynolds Lane
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- April 2011
Registered with the Care Quality Commission on 5 April 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.