CQC report explained · a nursing home
What the CQC found at Crest Lodge Care Centre Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, risks were recorded and managed, and staff knew how to respond to safeguarding concerns. Medicines were safely stored, administered and recorded.
- Effective?
- Good
- Staff had up-to-date training, regular supervision and appraisals. People's nutrition, hydration and healthcare needs were supported, and mental capacity and best-interest decisions were recorded.
- Caring?
- Good
- People and relatives described staff as kind and compassionate. Staff respected privacy and dignity, involved people in care reviews and supported independence.
- Responsive?
- Good
- Care was personalised to people's interests, wishes and goals. People were offered activities, support to maintain relationships and faith, and help to raise concerns or make complaints.
- Well-led?
- Good
- The registered manager was described as approachable and supportive. Audits, feedback and improvement plans were used to identify and resolve issues.
What inspectors found, April 2020
Crest Lodge Care Centre Limited was rated Good, with safe, kind and personalised care across all five areas.
This was an unannounced, planned inspection on 28 January 2020. Four inspectors, a specialist nurse adviser and an Expert by Experience spoke with people, a relative and staff. They observed care and reviewed care plans, medicines records, incident records, policies, audits and training information.
The home supported people with mental health diagnoses and had 40 people living there during the inspection. Inspectors found that people were safe, treated kindly and involved in decisions about their care. Staff supported people to stay independent, follow their interests, practise their faith and take part in the local community.
Inspectors found safe recruitment, suitable staffing, well-managed risks and medicines, good infection control and effective action after accidents. Staff were trained and supported, people's health and dietary needs were understood, and complaints were handled appropriately.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. The previous overall rating was also Good, published on 28 April 2018, and all five ratings remained Good at this inspection.
Personal goals
Staff supported people to achieve personal goals that had a clear positive effect on their wellbeing and mental health.
“It motivates me and improves my mood. It's important to get myself back to my real me so I can give something back to others because I'm in a better frame of mind.” from the report
Kind and respectful care
People and relatives said staff were kind, compassionate and respectful. Inspectors also observed warm and encouraging interactions.
“The staff are very kind and caring and always know when I'm having a bad day.” from the report
Safe medicines
Medicines were stored and administered safely. Records were completed, and staff had regular competency checks.
“Lockable medicine trolleys were neatly organised, with daily temperature checks being completed to ensure the integrity of the medicines.” from the report
Strong leadership
The manager was visible and approachable. Staff, people and relatives felt listened to, and suggestions were used to improve the home.
“The registered manager actively sought feedback from people, relatives and staff, and acted upon suggestions made to improve the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's specific mental health needs, triggers and preferred ways of being helped?
- 02How would you support my relative to achieve personal goals and take part in activities if they prefer to spend time in their room?
- 03How do you make sure staffing remains sufficient when staff are off sick or on holiday, and how often would agency staff be used?
- 04How are medicines reviewed, including medicines taken only when needed and any medicines requiring blood tests?
- 05How would you involve my relative and our family in care plan reviews, best-interest decisions and changes to daily care?
This was an unannounced inspection of all five CQC key questions, including the accommodation and nursing or personal care; all five ratings were reviewed and remained Good. This explanation was written from the published report of 4 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Crest Lodge Care Centre Limited
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Crest Lodge Care Centre Limited →
- February 2019
Registered with the Care Quality Commission on 7 February 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.