CQC report explained · a residential care home
What the CQC found at Bredon Respite Service
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safe staffing, recruitment, safeguarding arrangements and medicines practice. Risks were assessed and incidents were reviewed for learning.
- Effective?
- Good
- People had detailed assessments and personalised support plans. Staff had relevant training and worked with health professionals, although the building needed some updating to feel more like a home.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions and supported to maintain and develop their independence.
- Responsive?
- Good
- Support was tailored to people's preferences, communication methods and activities. Information and complaints procedures were available in accessible formats.
- Well-led?
- Good
- The manager and provider used audits, feedback and action plans to monitor quality. Inspectors found an open culture and good partnership working.
What inspectors found, July 2019
Rated Good; inspectors found safe, kind and personalised respite care, with some improvements still needed to the building.
This was a planned inspection of a newly registered service. Inspectors visited on 27 June and 3 July 2019. They spoke with people using the service, relatives and staff, observed care, and checked care, medicines, recruitment and management records.
The home provided short-term respite care for up to four adults with learning and physical disabilities. Inspectors found caring staff, personalised support plans, suitable staffing, safe medicines practice and good links with health professionals. People and relatives gave very positive feedback.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors recommended reviewing best practice guidance so the environment better reflects the principles of Registering the Right Support. They also noted some wear and tear and repairs that were needed.
Personalised support
Support was planned around each person's needs, preferences and requests. Staff knew people well and used gradual introductions to help them become comfortable.
“The service provided individualised care and support to each person that was tailored to meet every aspect of their needs and requests.” from the report
Kind relationships
Inspectors saw respectful and dignified interactions. People and relatives described staff as friendly, consistent and trustworthy.
“We observed very positive interactions between staff and people receiving support.” from the report
Safe staffing and medicines
Staffing levels were judged sufficient, including an increase at night. Staff were trained to support people safely and medicines records were completed correctly.
“Staffing levels provided sufficient numbers to provide safe, consistent care and support.” from the report
Choice and communication
People were supported to make decisions and communicate in ways that worked for them. Staff used pictorial information and understood individual communication methods.
“Staff made effective use of body language and behaviour as alternative forms of communication.” from the report
Management oversight
The manager and provider carried out regular audits and monitored an improvement plan. People, relatives and staff were invited to give feedback.
“The registered manager maintained good oversight of the governance systems at the service.” from the report
Environment not fully home-like
needs fixingSome parts of the building were not domestic in style and some staff-related posters were displayed in living areas. Inspectors recommended reviewing guidance to improve the environment.
“Some aspects of the interior of the building needed updating to promote a more home like environment.” from the report
Wear and tear
minorInspectors found some wear and tear and a wardrobe needing repair. The manager had arranged replacement furniture and planned wider redecoration and refurbishment.
“We noted some areas of wear and tear and repairs needed to one-bedroom wardrobe.” from the report
- 01What changes have been made to make the environment more home-like and reflect Registering the Right Support?
- 02Has the bedroom wardrobe been repaired or replaced, and have the planned redecoration and refurbishment been completed?
- 03How will you make sure staffing levels remain safe when people's needs change or several people stay at the same time?
- 04How will you support my relative's particular communication method, choices, dietary needs and independence?
- 05How are medicines checked and audited during each person's respite stay?
This was a planned inspection of the newly registered service covering all five key questions; two people were staying at the home during the inspection. This explanation was written from the published report of 17 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bredon Respite Service
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2018
Registered with the Care Quality Commission on 19 June 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Halton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 89 can care for a couple. 10 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.