CQC report explained · a residential care home
What the CQC found at Crawford Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, January 2022
Inspected but not rated; inspectors found strong infection control and effective management of a COVID-19 outbreak.
This was an unannounced, targeted inspection on 17 January 2022. It focused on infection prevention and control during a COVID-19 outbreak, and on whether staffing pressures affected people.
Inspectors found that the home followed current infection control guidance. Staff used personal protective equipment correctly, had relevant training, and people's health was checked daily during the outbreak.
The managers took steps to maintain staffing and continuity of care. People were supported to keep in touch with relatives, receive essential visitors and avoid social isolation where possible.
The home was inspected but not rated. This means the visit did not produce a new overall rating or a rated judgement for the Safe question.
Infection control
The home followed current infection control guidance. Staff received training and their ability to apply it was checked.
“The registered manager had adhered to current guidance in relation to infection prevention and control (IPC).” from the report
Managing the outbreak
The home monitored people's health and used isolation, extra equipment and cleaning to reduce the spread of infection.
“The registered manager and staff had effectively managed the impact of COVID-19 throughout the outbreak.” from the report
Staffing and continuity
Managers temporarily moved into the home to help maintain safe staffing and continuity of care during the outbreak.
“The registered manager and deputy manager had temporarily moved into the service to support the staff and maintain safe staffing levels.” from the report
Keeping people connected
Staff supported contact with loved ones and facilitated essential visits. They also created activities and arrangements to reduce social isolation.
“Staff supported people to maintain contact with loved ones during the outbreak and essential visits to the home were facilitated.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you maintaining the infection control measures described in this inspection now?
- 02How would you manage staffing if several staff were absent because of an infectious illness?
- 03How do you monitor people's health when they are unwell or isolating?
- 04How do you support visits and contact with relatives during an outbreak?
- 05How do you check that staff and visiting professionals meet the current vaccination requirements?
This was a targeted inspection of infection prevention and control and staffing pressures during a COVID-19 outbreak; it did not provide a new overall rating. This explanation was written from the published report of 27 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2017
Rated Good overall, with Outstanding responsive care and positive findings about safety, kindness and leadership.
Inspectors carried out an unannounced comprehensive inspection on 13 July 2017. They observed care, spoke with seven people, staff and a social worker, and checked care records, medicines, staff files, rotas and quality records.
The home was rated Good for Safe, Effective, Caring and Well-led. People said they felt safe, staff were trained, medicines were managed safely, and people received support with food, health care and making their own choices.
Responsive care was rated Outstanding. Inspectors found that people were closely involved in their care, activities were based on their interests, and staff used creative ways to support communication, behaviour and community involvement.
The overall Good rating means the home was meeting the relevant standards at the time of this inspection. It was rated Good at the previous inspection, so the overall rating remained unchanged.
Personalised care
People were involved in reviewing their care and information was provided in an easy-read format, using symbols or pictures where needed.
“People's care and support was planned proactively in partnership with them.” from the report
Activities and choice
The home arranged activities around people's interests, including outings, education, volunteering and holidays. People could also choose staff with similar hobbies.
“Rather than just allocating staff to support people with activities, people were provided with ways to choose the staff who they would like to pursue social activities with.” from the report
Kind relationships
Inspectors saw relaxed, friendly relationships and found that staff knew people well. People said staff were approachable and caring.
“The atmosphere of the home was vibrant, warm and welcoming.” from the report
Safety and staffing
People felt safe and inspectors found enough staff to meet their needs. Staff had safeguarding training and medicines were managed safely.
“Staffing levels were safe and there were sufficient staff to meet people's needs.” from the report
People's involvement
People were involved in residents' meetings, surveys and choosing new staff. The home used their feedback to develop the service.
“People were actively involved in developing the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will my relative be involved in reviewing their care plan, and what accessible information will you provide?
- 02How do you match people with staff for activities, and can my relative choose who supports them?
- 03How do you support people who become upset or show behaviour that others may find difficult?
- 04How do you decide whether someone can manage their own medicines, and how is this kept under review?
- 05What activities are currently available in the community, and what costs would my relative need to pay?
This was an unannounced comprehensive inspection covering all five key questions and the overall quality of the service. This explanation was written from the published report of 16 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Crawford Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
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