CQC report explained · a residential care home
What the CQC found at Cranwell Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2022
Rated Good in all five areas; inspectors found safe, kind and personalised care, with minor issues about food choice and recording some decisions.
This was an unannounced inspection carried out on 27 April and 05 May 2022. Inspectors reviewed care records, risk assessments, staff recruitment and training records, medicines records and management systems. They spoke with people, relatives, staff and health and social care professionals.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and well cared for. Inspectors found enough trained staff, safe medicines systems, clean premises and effective infection control.
Inspectors found that care was personalised and respectful. Staff supported people's choices, independence, communication, health needs and relationships. Activities were based on people's interests, and complaints and concerns were dealt with.
The home had experienced leadership and regular checks on care quality. Inspectors noted that some people wanted more food choice and that professionals' involvement in some best-interest decisions was not always recorded. The report says the manager planned to address these points.
Safe medicines
Medicines were stored, given and recorded safely by trained staff. Regular audits were used to identify errors or concerns.
“People received their medicines on time from trained staff.” from the report
Kind and respectful care
Staff knew people's choices and preferences. Inspectors observed positive interactions and found that privacy, dignity and independence were respected.
“People were respected, listened to and well cared for.” from the report
Personalised support
Care plans included up-to-date information about people's needs and preferences. People and their representatives were involved in care reviews.
“Each person had a care plan with up to date information about their needs and preferences to help staff provide the care and support people needed.” from the report
Strong management
The managers were experienced and approachable. Regular audits, feedback and reviews helped the home identify and make improvements.
“The registered manager and provider monitored the quality of the service regularly to make sure they continued to deliver a high quality standard of care and drive improvements.” from the report
Food choice
minorMost people were satisfied with their meals, but some wanted more choice or did not like the food. The manager had begun looking at providing more home-cooked meals.
“Most people were satisfied with their meals; however, some did not feel they had enough choice or did not like the food.” from the report
Recording best-interest decisions
needs fixingWhere people lacked capacity, families and advocates were involved. However, involvement from professionals was not always recorded, and the manager said this would be addressed.
“Professionals involvement was not always recorded, the registered manager told us they would address this and ensure this was recorded in the future.” from the report
- 01What changes have been made to the range and choice of meals since the inspection?
- 02How do you now record the involvement of professionals in best-interest decisions?
- 03How will you make sure staffing levels continue to match people's changing needs?
- 04How are people's individual interests used when planning activities?
- 05How are relatives involved in reviews of care and decisions about support?
This was the first inspection of the newly registered service and covered all five key questions, which were each rated Good. This explanation was written from the published report of 11 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured about the home's infection prevention and control measures.
This was an announced, targeted inspection on 23 February 2021. It followed concerns about infection prevention and control during the COVID-19 pandemic.
Inspectors found good practice. Staff had changing facilities, suitable PPE and several places to put PPE on and remove it. Staff and residents were tested regularly, and isolation information was kept.
Visiting relatives had lateral flow tests, PPE, temperature checks and health questionnaires. The home also arranged communal furniture to support social distancing. The service was inspected but not rated, so this report does not give an overall quality rating.
PPE arrangements
Staff had suitable PPE and several stations for putting it on and taking it off. The home had also remodelled rooms to provide changing facilities for staff.
“Staff had access to appropriate Personal Protective Equipment (PPE) and multiple donning and doffing stations were available across the home.” from the report
Regular testing and isolation records
Staff and residents were tested regularly. The home kept clear information about when isolation periods started and ended.
“Staff and people using the service were tested regularly for COVID-19 and clear information maintained in relation to when periods of isolation started and finished for both people using the service and staff.” from the report
Safer visiting
Relatives visiting the home had lateral flow tests, PPE, temperature checks and health questionnaires.
“Lateral flow tests were undertaken by relatives prior to visits, they were also provided with appropriate PPE, had temperatures taken and completed health questionnaires.” from the report
Social distancing
Furniture in communal areas was arranged to help people use these spaces safely while keeping apart.
“Furniture in communal areas was arranged to support social distancing and enabling people to use the areas safely.” from the report
Inspectors raised no specific concerns in this report.
- 01How often are people living in the home and staff tested now?
- 02How do you record when each person's isolation period starts and ends?
- 03What PPE and changing facilities are available for staff now?
- 04What checks and protective measures are currently required for relatives visiting?
- 05How would you manage an infection outbreak in the home?
This was a targeted inspection of infection prevention and control measures; the service was inspected but not rated and the report does not assess all areas of care. This explanation was written from the published report of 16 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cranwell Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021Inspected but not ratedSafe: Inspected but not rated
- November 2019
Registered with the Care Quality Commission on 15 November 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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12 live-in carers within about an hour of North East Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 10 can care for a couple. 7 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.