CQC report explained · a residential care home
What the CQC found at Craigneil Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, safe visiting and admissions, use of protective equipment, testing, hygiene and COVID-19 vaccination requirements.
- Effective?
- Good
- This area was not covered by this targeted inspection.
- Caring?
- Good
- This area was not covered by this targeted inspection.
- Responsive?
- Good
- This area was not covered by this targeted inspection.
- Well-led?
- Good
- This area was not covered by this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors were assured about infection control, visiting arrangements and COVID-19 safety measures.
This was an announced, targeted inspection on 12 January 2022. Inspectors gave the home 24 hours' notice. They looked mainly at infection prevention and control, visiting arrangements and staffing pressures linked to COVID-19.
Inspectors were assured that the home used personal protective equipment safely, supported testing, managed visitors and admissions safely, and kept its infection control policy up to date. They were also assured that the home was meeting COVID-19 vaccination requirements for relevant staff and visiting professionals.
The home was inspected but not rated. This means the report does not give a Good, Requires Improvement or Inadequate rating. It was a focused check rather than a full review of all aspects of care.
Infection control
Inspectors were assured that the home had measures to prevent and manage infections, including safe use of protective equipment, testing and hygiene practices.
“We were assured that the provider was using PPE effectively and safely.” from the report
Visiting arrangements
The home had arrangements intended to support visits while reducing infection risks. Visitors completed tests and their vaccination status was recorded.
“The registered manager had a system to view and record visitors' vaccination status.” from the report
Keeping in touch
Staff helped people stay connected with family and friends through secure social media platforms.
“Staff supported people to access secure social media platforms to stay in touch with family and friends.” from the report
Activities
COVID-19 risk assessments supported people to take part in activities such as having their hair done and social events.
“COVID-19 risk assessments helped support people to access activities including having their hair done or participating in social activities.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control procedures are in place now?
- 02How do you manage visits when there is an infection risk or outbreak?
- 03How do you check vaccination or exemption requirements for staff and visiting professionals?
- 04What staffing pressures are you experiencing now, and how could they affect people's care?
- 05How do you support residents to keep in touch with family and take part in activities?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide ratings for the wider areas of care. This explanation was written from the published report of 3 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2020
Craigneil Residential Home was inspected but not rated; inspectors found comprehensive infection-control measures during the coronavirus pandemic.
This was an announced, targeted inspection on 05 August 2020. It looked at infection prevention and control as part of a coronavirus pandemic review.
Inspectors found good practice. They were assured that the home managed visitors, shielding, social distancing, admissions, protective equipment, testing, hygiene and infection outbreaks safely.
The home was inspected but not rated overall. The Safe question was also inspected but not rated. The other four areas were not covered by this inspection.
Infection-control planning
The home had detailed arrangements to reduce the spread of infection. These included checks on visitors, quarantining parcels and clear guidance about protective equipment.
“The registered manager had comprehensive processes to minimise the risk to people, staff and visitors from catching and spreading infection.” from the report
Testing and staffing plans
The home was taking part in whole-home testing and had made plans to maintain support if staff shortages occurred.
“They had employed additional staff to provide continuity of support and ensured safeguards were in place should there be a staff shortage.” from the report
Contact with loved ones
People were supported to keep in touch with relatives through calls, video calls and socially distanced garden visits.
“People's mental well being had been promoted through telephone and video calls and socially distanced garden visits from loved ones.” from the report
Cleanliness and staff wellbeing
Additional cleaning and governance work had been completed. Staff had coronavirus-related supervision and access to counselling.
“Additional housekeeping and governance tasks had been completed to ensure the home was clean and hygienic.” from the report
Further training development
minorInspectors signposted the provider to training resources to develop its approach. The report does not say that this led to a breach.
“We have also signposted the provider to resources related to training to develop their approach.” from the report
- 01What training has been completed since inspectors signposted resources to develop the home's infection-control approach?
- 02How often are residents and staff tested now, and what happens when a test result is positive?
- 03How are residents supported if they need to isolate or shield?
- 04What staffing safeguards are in place if there is a staff shortage?
- 05How are visits, parcels and gifts managed to reduce infection risks?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not assess the other four key questions or provide an overall rating. This explanation was written from the published report of 26 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Craigneil Residential Home
5 rated inspections over 5 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2020Inspected but not ratedSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Goodstayed GoodSafe: GoodResponsive: Good
- July 2015Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- August 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 14 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.