CQC report explained · a residential care home
What the CQC found at Court Regis
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control arrangements protected people. They were assured about visiting, social distancing, admissions, testing, protective equipment, cleaning and outbreak management.
- Effective?
- Good
- This targeted inspection did not assess this question.
- Caring?
- Good
- This targeted inspection did not assess this question.
- Responsive?
- Good
- This targeted inspection did not assess this question.
- Well-led?
- Good
- This targeted inspection did not assess this question.
What inspectors found, December 2020
Court Regis was inspected but not rated; inspectors were assured that infection control arrangements were safe.
This was an unannounced, targeted inspection on 17 November 2020. It checked infection prevention and control arrangements during the coronavirus pandemic.
Inspectors found the home was clean, with extra cleaning of frequently touched areas. Staff were using protective equipment properly, and equipment was available at stations around the home.
Inspectors were assured about visiting, social distancing, admissions, testing, protective equipment, cleaning, outbreak management and the infection control policy. The home was inspected but not rated, so this report does not give an overall quality rating.
Cleaning
The home was clean and had added cleaning duties, including frequent cleaning of areas people often touched.
“The service was clean and extra cleaning duties were being carried out such as regular deep cleaning” from the report
Protective equipment
Staff were observed using protective equipment correctly, and equipment was available around the home.
“We observed staff using PPE appropriately. There were fully equipped PPE 'stations' around the service” from the report
Infection control
Inspectors were assured that the home had arrangements covering visitors, admissions, testing and the prevention or management of outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Updated practice
The manager was following advice from other agencies and had updated staff training and practice.
“The registered manager was following advice and guidance from other agencies about infection control and prevention” from the report
Further development suggested
minorInspectors signposted the provider to resources to develop its approach. The report does not explain what part of the approach needed further development.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What changes have you made since inspectors signposted you to resources to develop your infection control approach?
- 02How do you currently manage visitors, including preventing infections from being brought into the home?
- 03How often are frequently touched areas cleaned now, and how is this checked?
- 04How do you arrange testing for people living in the home and staff?
- 05What is your current plan for preventing and managing an infection outbreak?
This was an unannounced targeted inspection of infection prevention and control practices only; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 11 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Court Regis is rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced inspection on 28 February 2020. One inspector and an expert by experience visited the home. They spoke with people living there, relatives and staff, and checked care files, staff records, medicines, incidents and quality checks.
Inspectors found people were safe and cared for by enough trained staff. Medicines were managed safely. People received suitable food, drinks and health support. Staff understood consent and the legal safeguards for people who could not make some decisions themselves.
People described staff as kind and respectful. Care was personalised and activities reflected people's interests. Complaints were handled appropriately and managers used audits and feedback to improve the service. The overall rating was Good, and all five areas were also rated Good.
Safe care and medicines
Inspectors found that risks were assessed and managed. Medicines records had no gaps and only trained staff administered medicines.
“People were protected from risks as management plans were in place to address risks associated to their physical health and mental health conditions” from the report
Kind and respectful staff
People were treated with dignity and staff adapted their approach to people's feelings, preferences and communication needs.
“People were supported by staff who were caring and kind.” from the report
Personalised activities
The home supported people to continue meaningful interests, including gardening and familiar practical activities. Inspectors saw that activities helped people stay engaged and settled.
“The home followed a model of activity programme which enabled people to continue to develop and do the things they enjoy, that keeps them occupied and active.” from the report
Good oversight
Managers reviewed incidents, complaints, falls, medicines, care records and other areas of the service. They used the findings to agree improvements.
“The quality of the home was regularly scrutinised.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you maintain staffing levels when a member of staff is absent, and how do you make sure care is not delayed?
- 02How would you support my relative's interests, routines and preferred activities, especially if they are living with dementia?
- 03How would you identify and support my relative's communication needs, including hearing, sight or speech difficulties?
- 04How would you involve my relative and our family in decisions about consent, care plans and end of life wishes?
- 05How can we raise a complaint, and how will you keep us informed about the response?
This was an unannounced inspection of the overall service, including care and the premises, and all five CQC questions were assessed; the previous overall rating was Good. This explanation was written from the published report of 22 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Court Regis
3 rated inspections over 5 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 9 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.