CQC report explained · a residential care home
What the CQC found at Cottingham Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks, personal protective equipment, testing, visiting and admissions were being managed. They also noted that the provider had been signposted to resources to develop its approach.
- Effective?
- Good
- This question was not rated in this targeted inspection.
- Caring?
- Good
- This question was not rated in this targeted inspection.
- Responsive?
- Good
- This question was not rated in this targeted inspection.
- Well-led?
- Good
- This question was not rated in this targeted inspection.
What inspectors found, March 2022
Cottingham Road was inspected but not rated; inspectors found strong infection control arrangements during the COVID-19 outbreak.
This was an announced, targeted inspection on 2 March 2022. Inspectors looked mainly at infection prevention and control, including staffing pressures linked to COVID-19.
The home had enough personal protective equipment, regular cleaning records and up-to-date COVID-19 policies. Staff completed daily testing and had infection control training, including how to put on and remove protective equipment.
Inspectors were assured that visits, testing, admissions, distancing and protective equipment were being managed safely. During the outbreak, people were supported to keep in touch with relatives by video and telephone.
The home was not given a quality rating. This inspection does not provide a full judgement on the standard of care across all five CQC areas.
Protective equipment
There were plentiful supplies of gloves, masks and aprons, with extra areas identified for protective equipment if someone needed to isolate.
“There were plentiful supplies of personal protective equipment (PPE) throughout the home which included gloves, masks and aprons.” from the report
Testing and training
Staff took part in daily testing before work and had infection control training. The manager also used spot checks to monitor how staff used protective equipment.
“Staff participated in a daily testing regime prior to commencing work.” from the report
Cleaning and policies
The home kept cleaning records, including for frequently touched surfaces, and had up-to-date COVID-19 policies and risk assessments.
“We saw various cleaning records which included regular high touch point cleaning to ensure the potential for cross infection had been reduced.” from the report
Safe visiting arrangements
The home followed government guidance for visits. During the outbreak, people could keep in touch with relatives by video and telephone.
“The provider followed the current government's guidance to facilitate visits safely.” from the report
Further development identified
minorInspectors signposted the provider to resources to develop its infection prevention and control approach. The report does not explain what specific changes were needed.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What infection prevention and control resources did the CQC signpost you to, and what changes have you made since the inspection?
- 02How would visits be managed if there were another active COVID-19 outbreak?
- 03How are staff testing, vaccination checks and infection control training monitored now?
- 04How do you manage staffing pressures linked to COVID-19, and could these affect people's care?
- 05What is the home's current full CQC rating for caring, effectiveness, responsiveness and leadership?
This was an announced, targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the service was inspected but not rated overall. This explanation was written from the published report of 19 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2018
Cottingham Road rated Good; inspectors found safe, kind and personalised care, but social activities had reduced.
This was an unannounced inspection on 24 January 2018. One inspector spoke with two people living in the home, two relatives and four staff. They observed care, reviewed three people's care records, recruitment records, audits, training and other documents.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable recruitment checks, safe medicines arrangements and detailed care plans. Staff knew people well and treated them with kindness, dignity and respect.
The home remained Good, the same rating as at the previous inspection in December 2015. Inspectors found strong systems for checking quality and responding to concerns. However, people had recently received less support with social activities because some people's health had worsened.
Staff knew people well
Staff understood people's histories, interests, preferences and ways of communicating. This helped them provide support that was personal to each person.
“People were supported by a stable staff team that knew them well.” from the report
Respectful care
Inspectors saw staff speaking respectfully, protecting privacy and offering calm reassurance. Relatives also spoke positively about the care.
“Throughout our inspection we observed that staff spoke with people respectfully and treated people kindly.” from the report
Detailed care planning
Care plans covered personal care, health, finances, communication and social needs. They were reviewed and updated to reflect people's current needs.
“People's plans of care had been regularly reviewed and updated and were reflective of their current care needs.” from the report
Quality monitoring
The home used regular audits, meetings and feedback from people, relatives and staff to monitor the service and make improvements.
“There were comprehensive systems in place to monitor the quality and standard of the home.” from the report
Fewer social activities
needs fixingSome people were receiving less support with social activities than they wanted. This was linked to people's ill health and increased support needs, while extra funding was being sought.
“Staff told us that people are currently having less support with social activities than they would like, this was due to extra support that people had recently required.” from the report
- 01What social activities are currently planned for each person, and how will you make sure people receive the support they want?
- 02Has the extra funding requested from the local authority been agreed, and what staffing is available for community activities?
- 03How often will my relative's care plan and risk assessments be reviewed and updated?
- 04How will you support my relative to communicate choices if they cannot communicate verbally?
- 05How do you make sure staffing remains consistent and that staff know my relative's needs?
This was an unannounced inspection covering the home, the care provided and all five CQC questions; the report says the previous rating in December 2015 was also Good. This explanation was written from the published report of 5 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cottingham Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 2 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.