CQC report explained · a nursing home
What the CQC found at Cornmill Nursing and Residential Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using PPE safely, providing testing and keeping its infection control policy up to date.
- Effective?
- Outstanding
- This area was not assessed in this targeted inspection.
- Caring?
- Outstanding
- This area was not assessed in this targeted inspection, although inspectors observed a warm and calm atmosphere.
- Responsive?
- Good
- This area was not assessed in this targeted inspection. The report did describe ways the home helped people keep in touch with relatives during visiting restrictions.
- Well-led?
- Outstanding
- This area was not assessed as a separate rated question. Inspectors reported that infection control policies, audits and contingency plans were in place.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that infection control measures were effective and well managed.
This was an announced, targeted inspection on 21 October 2020. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors found robust procedures for PPE, testing, cleaning, visiting and infection control. Staff were trained, supplies were plentiful, and the home was clean and calm.
The service was inspected but not rated. This means the visit did not give an overall rating for the home or ratings for most areas of care.
PPE and testing
Staff had completed PPE training and took part in weekly testing. Inspectors saw staff wearing suitable PPE and found plentiful supplies.
“All staff had completed training on the use of personal protective equipment (PPE) and participated in the weekly testing programme.” from the report
Clean environment
The home was clean and hygienic. Cleaning had been increased, with extra housekeeping staff and specialist equipment used to sanitise rooms and surfaces.
“The home was hygienic and had a good standard of cleanliness in all areas seen.” from the report
Contact with relatives
During visiting restrictions, the home helped people use telephone calls and see relatives through a window. A covered visiting area was also being developed.
“Although visiting was subject to government restrictions, the provider had found creative ways to enable people to maintain contact with their relatives.” from the report
Infection planning
The provider had up-to-date infection control policies, an annual audit, a COVID-19 response plan and a business contingency plan.
“The provider's infection prevention and control policies and procedures were up to date and an annual audit had been carried out.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 21 October 2020?
- 02How often are staff now trained and tested, and how do you check that PPE is being used correctly?
- 03How are visits managed now, and what alternatives are available if in-person visits are restricted?
- 04What is your current overall CQC rating, and when were the other areas of care last inspected?
- 05How do you use infection control audits and your contingency plan in practice?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 5 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Rated Outstanding; inspectors found exceptionally caring, effective and well-led care, with safe and responsive care rated Good.
This was an unannounced planned inspection on 14 May 2019. Inspectors spoke with people living at the home, relatives, staff and health professionals. They observed care and checked care records, medicines, staffing, training, meals, complaints and the building.
The home was rated Outstanding overall. Inspectors found people were treated with kindness and respect, supported to make choices and helped to improve their independence. Care was planned around people's needs and worked well with health professionals.
Safe care and responsive care were rated Good. Effective care, caring and well-led care were rated Outstanding. The home had the same overall Outstanding rating at its previous inspection, published on 30 November 2016.
Kind and respectful care
People and relatives consistently described staff as caring, polite and respectful. Inspectors saw that people were treated as individuals and supported with dignity.
“People were supported by exceptionally caring and respectful staff who treated them with dignity and respect.” from the report
Personalised support
Care planning included people's needs, preferences, history and goals. Staff supported people to improve their confidence, independence and quality of life.
“Following the assessment, the service had provided a holistic approach towards providing person-centred care and enabled people to meet their aspirations and goals.” from the report
Effective health support
The home worked closely with GPs, therapists and hospital staff. Inspectors found that this helped people receive timely support and safer transitions from hospital.
“People experienced outstanding effective, safe and appropriate healthcare support which met their needs.” from the report
Skilled and supported staff
Staff had relevant training, supervision and competency checks. Staff with specialist roles shared their knowledge with colleagues.
“The management team continued to encourage staff to be 'champions' for their specific interest, such as safeguarding, infection control and equality and diversity.” from the report
Strong leadership
The management team had clear responsibilities and understood its legal and care requirements. Inspectors found systems for feedback, incidents and improvement were effective.
“Service leadership was exceptional and distinctive.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's care plan if their needs or abilities changed?
- 02How would you support my relative's independence while managing any risks?
- 03How would you make sure my relative receives their medicines safely and on time?
- 04What training and competency checks would staff supporting my relative have?
- 05How would you involve my relative and our family in decisions about care, including end of life care if needed?
This was an unannounced planned inspection covering all five CQC questions, the premises and the care provided, with records and medicines checked for three people. This explanation was written from the published report of 12 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cornmill Nursing and Residential Care Home
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Cornmill Nursing and Residential Care Home →
- July 2019Outstandingstayed OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: GoodWell-led: Outstanding
Read what inspectors found at Cornmill Nursing and Residential Care Home →
- December 2016OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: GoodWell-led: Outstanding
- July 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 6 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.