CQC report explained · a residential care home
What the CQC found at Cornerways Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found risks were assessed and reviewed, staffing was sufficient, recruitment checks were completed and medicines were given safely and on time.
- Effective?
- Good
- People's health and care needs were assessed before they moved in and reviewed when they changed. Staff were trained and worked with health professionals, and people were supported with food, drink and healthcare.
- Caring?
- Good
- Staff knew people well and were kind, patient and reassuring. Inspectors found that people's privacy, dignity, independence and involvement in decisions were respected.
- Responsive?
- Good
- Care plans were personalised and reflected people's physical, emotional and social needs. People were offered meaningful activities, support to maintain relationships and information in formats they could understand.
- Well-led?
- Good
- People and staff said the home was well-led and inspectors found an open, inclusive culture. Regular audits, feedback and staff meetings were used to monitor quality and make improvements.
What inspectors found, January 2020
Cornerways Residential Home was rated Good in all areas; inspectors found safe, kind and personalised care.
This was an unannounced inspection on 10 January 2020. One inspector spoke with five people, four staff, the manager and the providers. They also reviewed care records, medicines records, recruitment files, training records and quality checks.
People said they felt safe and liked living at the home. Inspectors found enough safely recruited staff, suitable risk assessments, safe medicines practice and regular checks of the environment. Staff were trained and worked with health professionals when people needed extra support.
Inspectors found that people were treated with kindness, dignity and respect. Care plans reflected people's individual needs and preferences. People enjoyed a choice of meals and activities, including one-to-one time, cooking, gardening and links with a local school.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. This means inspectors found people's outcomes and experiences were consistently good at the time of the inspection. It was the first inspection since the service registered again in January 2019, although the previous rating in September 2017 was also Good.
Enough trained staff
People said there were enough staff at all times. The home used people's needs to plan staffing and completed checks before employing new staff.
“People were supported by enough staff who had been recruited safely.” from the report
Safe medicines
Staff were trained and assessed as competent to give medicines. Records and checks were used to support safe and timely administration.
“People received their medicines, as prescribed, safely and on time.” from the report
Kind, respectful care
Staff knew people well and gave them time. Inspectors saw calm and reassuring interactions, with attention to privacy, dignity and independence.
“People were treated respectfully, and their privacy and dignity were maintained.” from the report
Personalised support and activities
Care plans reflected individual needs and preferences. People could take part in activities such as cooking, gardening, music and one-to-one sessions.
“People received care that was tailored to them and their preferences.” from the report
Active quality checks
The management team carried out regular checks on quality and safety. The report says action was taken when a shortfall was found.
“Regular robust and effective audits were completed to check on the quality and safety of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01What has changed since the Good inspection in January 2020, and what is the home's current CQC rating?
- 02How do you make sure there are enough staff on each shift when people's needs increase?
- 03How are medicines checked, especially medicines given only when needed or when someone refuses a dose?
- 04How are each person's activities and interests recorded and reviewed, including one-to-one activities?
- 05How are relatives involved when care plans or health needs change?
This was an unannounced inspection covering all five CQC questions; it was the first inspection since the service re-registered on 10 January 2019. This explanation was written from the published report of 28 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cornerways Residential Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019
Registered with the Care Quality Commission on 10 January 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.