CQC report explained · a residential care home
What the CQC found at Corner House Residential Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Outstanding
- People were supported to manage risks without unnecessary restrictions. Inspectors found safe medicines management, flexible staffing, robust safeguarding processes and a clean environment.
- Effective?
- Good
- People's health and social care needs were assessed and met. Staff received training and supervision, and people were supported with healthy choices, healthcare appointments and decisions.
- Caring?
- Outstanding
- People were supported by kind, compassionate staff who respected their dignity, privacy, equality and choices. Relatives and professionals also praised the relationships and care.
- Responsive?
- Outstanding
- Care plans reflected people's preferences and goals. People were supported with activities, community links, accessible information, moving back after refurbishment and end-of-life planning.
- Well-led?
- Outstanding
- Inspectors described strong leadership, high-quality audits and a culture focused on people's wellbeing, inclusion and independence. Staff felt valued and supported to develop.
What inspectors found, November 2018
Corner House Residential Care Home is rated Outstanding overall; inspectors found exceptionally safe, caring, responsive and well-led support, with effective care rated Good.
Inspectors made an announced, comprehensive inspection visit on 11 and 16 October 2018. They spoke with four people living at the home, relatives, staff, managers and outside professionals. They reviewed care records, staff recruitment records, training, rotas, complaints information and quality checks.
The home supported 11 people with learning disabilities. Inspectors found people were kept safe without unnecessary restrictions. Medicines were managed safely, staffing was flexible, the home was clean, and accidents and incidents were reviewed for learning.
Inspectors found kind and respectful relationships. People were involved in their care, daily choices and staff recruitment. They were supported to be independent, take part in community activities and plan for the end of their lives. The home was rated Outstanding overall, improving from Good at the previous inspection. Effective care was rated Good.
Safety without unnecessary restrictions
People were helped to understand and manage risks themselves. The home used creative approaches so people could make choices about safety while keeping restrictions to a minimum.
“People were supported to be safe without unnecessary restriction.” from the report
People involved in recruitment
People helped decide what qualities staff should have, wrote interview questions, joined interview panels and gave feedback before jobs were offered.
“People were fully involved with the recruitment process.” from the report
Kind and respectful care
Inspectors found strong relationships between people and staff. People were treated with dignity, and their privacy, equality and personal choices were respected.
“People and staff had formed positive relationships based on respect and dignity.” from the report
Community life and independence
People were supported to take part in activities, learn new skills, make friends and play active roles in their local community.
“People led very active lives with continued integration with their local community a key aim of the provider.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative to make their own decisions and manage risks without unnecessary restrictions?
- 02How would you adapt support if my relative's health, communication needs or preferences changed?
- 03How are people and families involved in creating and reviewing care plans, including end-of-life plans?
- 04What activities and community links could my relative take part in, based on their own interests?
- 05How did the recent renovation work affect people, and what support would be available to someone moving into the home now?
This was an announced comprehensive inspection covering all five areas of care and the running of the home; the previous overall rating was Good and had improved to Outstanding. This explanation was written from the published report of 30 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Corner House Residential Care Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- November 2018Outstandingcurrent ratingup from GoodSafe: OutstandingEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Corner House Residential Care Home →
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Registered with the Care Quality Commission on 3 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
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