CQC report explained · a residential care home
What the CQC found at Corner House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found systems to manage risks, enough staff and suitable recruitment checks. Medicines were given safely and the home had arrangements to protect people from abuse and infection.
- Effective?
- Good
- Staff had relevant training and support. People's food, drink and healthcare needs were assessed, and the home worked with other health professionals when needed.
- Caring?
- Good
- Staff were described as compassionate, attentive and kind. People were involved in decisions, and their privacy, dignity, independence and personal preferences were respected.
- Responsive?
- Good
- Care was personalised and records reflected people's needs and preferences. The home offered varied activities, supported relationships and dealt with complaints in a timely way.
- Well-led?
- Outstanding
- Inspectors found strong leadership, an open culture and highly effective checks on the quality and safety of care. The management team actively encouraged new ideas and continual improvement.
What inspectors found, July 2018
Corner House was rated Good overall, with Outstanding leadership and inspectors finding safe, kind and personalised care.
This was an unannounced inspection on 26 April 2018. Inspectors spoke with people living in the home, relatives, visitors, staff and healthcare professionals. They observed care and reviewed care records, medicines records, staff files and management systems.
The home was rated Good for Safe, Effective, Caring and Responsive. Inspectors found enough staff, safe medicines arrangements, suitable training, good support with food and health, respectful care and activities that reflected people's interests and choices.
The home was rated Outstanding for Well-led. Inspectors found an open and inclusive culture, strong management oversight and a clear focus on improving care. The overall rating remained Good, as it had been at the previous inspection in August 2015.
Strong leadership
Inspectors found the management team approachable, innovative and focused on making the service better. Staff, relatives and professionals spoke highly of the management.
“The management team were dynamic and innovative in their approach.” from the report
Safe staffing
There were enough staff to meet people's needs. Staffing levels were reviewed and changed when people's needs or busier times required it.
“There was an established staffing team in place with sufficient numbers to provide the support required to meet people's needs.” from the report
Kind and respectful care
Staff knew people's routines, likes and dislikes. They supported choice, privacy, dignity and independence in everyday care.
“Staff were compassionate, attentive and caring in their interactions with people.” from the report
Personalised activities
People were supported to continue their interests and relationships. Activities included outings, music, exercise, crafts and support for people who preferred to stay in their rooms.
“The service employed an activity co-ordinator who was enthusiastic in their approach and encouraged people to take part in a wide range of activities both in and out of the service.” from the report
Effective quality checks
The home used audits, meetings and feedback to identify improvements. Inspectors found that action points were followed through.
“There were robust quality assurance systems in place, which meant the management team had clear oversight of how the service was meeting people's physical, emotional and social needs.” from the report
Inspectors raised no specific concerns in this report.
- 01The home does not provide nursing care. What nursing or clinical support would be available if my relative's health needs increased?
- 02How are care plans checked and updated when a person's needs change?
- 03The report says an electronic care plan system was due to be introduced. Is it now in use, and how has it improved care records?
- 04How would you adjust staffing if my relative's needs or the home's busy periods changed?
- 05How would my relative's interests, routines, cultural needs and preferred activities be included in their care plan?
This was an unannounced inspection of the overall service and all five CQC questions, with ratings given for Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 25 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Corner House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- April 2011
Registered with the Care Quality Commission on 12 April 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.