CQC report explained · a residential care home
What the CQC found at Corner Cottage
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Risk assessments, safeguarding systems, recruitment checks, medicines procedures, premises checks and infection control arrangements were in place.
- Effective?
- Good
- People's physical, emotional and social needs were assessed with relatives and health professionals. Staff were trained and supported, and people received help with nutrition, health appointments and decisions about their care.
- Caring?
- Good
- People and relatives described staff as caring and kind. Inspectors observed warm, compassionate interactions and found that staff respected privacy, dignity, choices and independence.
- Responsive?
- Good
- Care plans were detailed, regularly reviewed and tailored to people's needs, interests and communication methods. People were supported with family contact, activities, community life and daily living skills.
- Well-led?
- Good
- Inspectors found an open and supportive culture, clear management arrangements and effective quality checks. Staff, relatives and health professionals spoke positively about how the home was run.
What inspectors found, June 2021
Corner Cottage was rated Good; inspectors found safe, kind and person-centred care, with a staff vacancy being covered by agency workers.
This was the first planned inspection since the home registered. One inspector visited on 28 April 2021, spoke with both people living there, relatives, staff, the manager and health professionals, and reviewed care, medicines, staffing and quality records.
Inspectors found that people felt safe and were treated with kindness, dignity and respect. Staff knew people well and supported their choices, communication needs, independence, health care, meals, activities and family relationships.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report says this meant people were safe, had consistently good outcomes, were treated with dignity, had their needs met, and the service was consistently managed.
Choice and independence
The home used personalised care and its layout to support people to make choices, have control and live as independently as possible.
“The provider's model of care and the layout of the premises maximised people's choice, control and independence.” from the report
Kind and respectful staff
People and relatives said staff were kind, patient and supportive. Inspectors also observed warm and compassionate interactions.
“People received a personalised service from friendly, supportive staff who treated them with patience, kindness, dignity and respect.” from the report
Safe medicines
Medicines were stored, administered and monitored safely. Staff had current training and checks of their competence.
“Medicines were safely managed, stored and administered. People received their medicines when they needed them.” from the report
Communication support
Care plans explained each person's preferred way to communicate, including signs, pictures and other methods. Staff were given guidance to support understanding and choice.
“People had detailed communication plans that described whether they used words, gestures, an independent language programme, social stories, picture cards or their own specific signs.” from the report
Strong oversight
The manager and provider used audits, incident reviews, meetings and feedback to monitor quality and improve support.
“There were effective systems in place for the registered manager and provider to oversee Corner Cottage and monitor the quality of service provided.” from the report
Staff vacancy
minorThere was a staff vacancy during the inspection. The home was recruiting, and agency staff who knew the home were covering it. Inspectors found staffing levels were safe at the time.
“The registered manager was in the process of recruiting further staff.” from the report
Advance care planning
minorNo one was receiving end of life care during the inspection. Advance care plans were still being put in place for people who wanted them.
“The registered manager was in the process of putting advance care plans in place for people who wished to have them completed.” from the report
- 01Has the staff vacancy now been filled, and how often are agency workers used?
- 02How will you support my relative's preferred communication method, including any signs, pictures or communication aids?
- 03Have advance care plans now been completed for people who want them, and how are families involved?
- 04How are incidents, accidents and any repeated patterns reviewed and discussed with staff?
- 05How will my relative be supported to keep in touch with family and take part in activities they enjoy?
This was the first planned inspection of the newly registered home and covered all five CQC questions, including both the premises and the care provided. This explanation was written from the published report of 9 June 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Corner Cottage
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2019
Registered with the Care Quality Commission on 23 August 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
“We could not have managed without her calm, reassuring presence and practical knowledge and skill in caring and supporting both my husband and the family and I.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.