CQC report explained · a residential care home
What the CQC found at Coriander Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and there were enough suitable staff. Inspectors found that medicines, risk assessments, incident reporting and infection control were managed safely.
- Effective?
- Good
- Staff had training for people's specific needs, including PEG feeds and epilepsy. People's health needs were assessed and staff worked with healthcare professionals.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. They used visual aids, objects, body language and knowledge of individual communication styles to involve people in decisions.
- Responsive?
- Good
- Care was highly personalised and adapted when people's needs changed. People were supported with activities at home and in the community, including bowling, cinema visits and shopping.
- Well-led?
- Good
- The manager provided clear leadership and staff felt supported and valued. Audits and other checks were used to monitor safety and quality, although the report said planned improvements could have been described in more detail.
What inspectors found, December 2018
Coriander Close rated Good; inspectors found kind, personalised care and safe systems, with all five areas rated Good.
This was an unannounced comprehensive inspection on 20 November 2018. One inspector met all five people living at the home, observed care, spoke with staff and professionals, and reviewed records, medicines, recruitment, training and quality checks.
Inspectors found people were safe and supported by enough trained staff. Medicines, infection control and safeguarding arrangements were managed safely. Staff understood people's communication, health needs and legal rights.
The care was described as kind, respectful and highly personalised. People were supported to make choices, take part in activities and access the community. The home had strong leadership and effective checks on quality.
The overall rating was Good, and each of the five areas was rated Good. This maintained the Good rating from the previous inspection on 10 June 2016.
Safe staffing and medicines
There were enough regular staff who knew people well. Staff were trained and checked as competent before administering medicines.
“People were supported by enough well trained and competent staff who knew them extremely well.” from the report
Kind and respectful care
Inspectors saw warm relationships and found that people were treated with dignity. Staff worked hard to involve people in choices despite communication difficulties.
“We saw that staff engaged with people in an affectionate and warm manner that created a calm and positive environment for people.” from the report
Personalised support
Care plans and staff knowledge helped make support individual to each person. Rooms, activities and equipment reflected people's interests and sensory needs.
“People living at 8 Coriander Close received very personalised care from a staff team, where most staff had worked there for many years and showed an excellent knowledge of their needs and preferences.” from the report
Good health support
Staff supported people to attend health appointments and followed professional advice. The home had specialist equipment for people's needs.
“People's physical and emotional health needs were well met.” from the report
Strong leadership
Staff felt supported and valued, and the manager was described as approachable. Regular audits were used to identify and drive improvements.
“The provider had effective systems and processes in place to monitor the quality of the service people received.” from the report
Improvement plans could be clearer
minorThe report said that more information about planned improvements would have better demonstrated the provider's commitment to continuous improvement. This was a minor concern rather than a failing that affected the rating.
“Further information about where they planned to make improvements so that the service could demonstrate continuous improvements for the benefit of people using the service would demonstrate the providers commitment to continuous improvement.” from the report
- 01How will you understand and record my relative's individual communication methods, including signs that they are unhappy or unwell?
- 02What specialist training do staff have for my relative's health needs, such as PEG feeding or epilepsy?
- 03How will you involve my relative and their representatives in best-interest decisions and reviews of any DoLS authorisation?
- 04What activities and community opportunities would be available based on my relative's interests and sensory needs?
- 05What specific improvements have been planned since this inspection, and how will you measure whether they have happened?
This was an unannounced comprehensive inspection covering all five questions, but the inspector reviewed one person's care plans and daily records in detail. This explanation was written from the published report of 18 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Coriander Close
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 28 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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