CQC report explained · a residential care home
What the CQC found at Coppice House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, April 2018
Rated Good; inspectors found safe, kind and personalised care with strong support for independence and activities.
The CQC carried out a comprehensive routine inspection on 20 and 22 February 2018. An earlier visit to the provider's regional office took place on 9 January 2018. Inspectors spoke with people, relatives, staff, managers and a healthcare professional. They also observed care and reviewed care records, medicines, staff records and quality checks.
The home supported 11 gentlemen at the time of the inspection. Inspectors found people were safe and received their medicines as prescribed. Staff understood people's needs, supported their health and dietary needs, and treated people with dignity and respect.
Care was personalised. People were supported to make choices, build independence, take part in activities and maintain family relationships. Inspectors also found strong management, regular audits and staff who felt supported.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means the inspection found the service was meeting the required standards in these areas at the time of the visit.
Safety and staffing
Inspectors found enough staff to meet people's one-to-one support needs and help them take part in activities. Staff also understood how to protect people from harm.
“There were enough social care workers deployed to ensure people had their one to one needs met and enable them to undertake the activities they wished.” from the report
Personalised care
Care plans reflected people's individual needs, preferences and goals. People were involved in planning and reviewing their care where possible.
“People received care which was flexible and responsive to their individual needs and preferences.” from the report
Activities and independence
People were supported to take part in activities, trips and holidays that mattered to them. Staff helped people develop confidence and independence.
“People were happy, safe and benefitted from an active and full life.” from the report
Management and improvement
The home had regular checks on care, medicines and records. Managers used audits and people's views to monitor and improve the service.
“The quality, safety and effectiveness of the service were monitored by a wide variety of quality assurance processes and audits.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan and risk assessments after they moved in?
- 02How would you provide one-to-one support if my relative needed it, including during staff sickness?
- 03How would you support my relative with their medicines, including any medicines prescribed as required?
- 04Which activities and community trips could you offer based on my relative's interests and abilities?
- 05How would you involve my relative and our family in reviews, decisions and any complaints?
This was a comprehensive routine inspection covering all five CQC questions, with an additional visit to the provider's regional office on 9 January 2018. This explanation was written from the published report of 17 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Coppice House
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 6 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.