CQC report explained · a residential care home
What the CQC found at Coppice Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm, and staff understood safeguarding, risk management and medicines procedures. Inspectors also found enough staff and effective infection control arrangements.
- Effective?
- Good
- People had detailed, personalised care plans and received support from trained staff. They were supported with food, healthcare, communication and decisions about their care.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in everyday choices and encouraged to remain as independent as possible.
- Responsive?
- Outstanding
- Support was exceptionally tailored to each person. Staff used creative approaches to improve communication, reduce anxiety, support health needs and help people take part in activities, work and education.
- Well-led?
- Good
- Management was visible and approachable. Audits, staff meetings and feedback systems were used to monitor quality, learn from incidents and make improvements.
What inspectors found, February 2022
Rated Good overall, with Outstanding responsiveness and inspectors finding kind, safe and highly personalised care.
This was the home’s first CQC inspection since it registered in 2020. It was an unannounced inspection over three days. Inspectors spoke with 11 people, six relatives and 11 staff, and reviewed care, medicines, staff and management records.
The home supports up to 16 adults with learning disabilities and associated health needs. Inspectors found people were safe, treated with kindness and supported by staff who understood their communication, health needs and personal choices.
The strongest area was responsiveness, rated Outstanding. Inspectors found very personalised support, strong family and community links, and creative work that helped people improve their independence and quality of life. The other four areas were rated Good.
Personal choice and independence
People were supported to make their own choices and live as independently as possible. Staff avoided treating everyday tasks as compulsory activities when this might cause distress.
“The type of support and care provided, maximised people's choice, control and Independence.” from the report
Highly personalised support
Staff knew people extremely well and adapted support to their communication, preferences, health needs and anxieties. This helped some people make progress with dental care, hospital visits and reducing medicines.
“People's care was planned in a way which was exceptionally person-centred.” from the report
Kind and respectful care
Inspectors saw staff respond warmly and promptly. People’s privacy, dignity and preferred ways of communicating were respected.
“People received kind and compassionate care. Staff were caring and spoke very fondly of the people they supported.” from the report
Activities and relationships
People were supported to stay in contact with family and take part in chosen activities, voluntary work, education and community life.
“People were supported to participate in their chosen social and leisure interests on a regular basis.” from the report
Open management
Managers were visible and approachable. The home used incidents, feedback and audits to improve practice and reduce a previous culture of blame.
“Governance processes were effective and helped to hold staff to account, keep people safe, protect people's rights and provide good quality care and support.” from the report
Garden needed attention
minorRelatives said the garden was untidy and included damaged or rotten outdoor furniture. Management said a landscaping contractor was expected to improve the area.
“The garden needs to be sorted as a few of them would like to go out there but it's such a mess.” from the report
- 01What improvements have been made to the garden and outdoor furniture since the inspection?
- 02How will you make sure the staff team remains stable and knows my relative’s communication methods and personal preferences?
- 03How will my relative be involved in planning and reviewing their care and risk assessments?
- 04What activities, education, voluntary work or community opportunities could my relative take part in?
- 05How do you review medicines, including medicines used when someone becomes distressed, and involve health professionals in those reviews?
This was the first comprehensive inspection of the newly registered home, covering all five CQC questions and infection prevention and control arrangements. This explanation was written from the published report of 25 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Coppice Close
3 rated inspections over 6 years: the service has held its Good rating throughout.
- February 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- March 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2020
Registered with the Care Quality Commission on 6 January 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.