What the CQC found at Copperfields

Inspectors saw caring interactions and a calm atmosphere. People and relatives also described staff as kind and compassionate.

“We found staff were kind and caring and there was a calm and happy atmosphere.” from the report

People and staff said there were enough staff to meet people’s needs. Inspectors observed staffing that supported people safely, including one-to-one care where needed.

“People and staff told us there were more than sufficient staff to support people safely, and we observed this.” from the report

The home involved outside health professionals and had its own physiotherapy and occupational therapy support to help people achieve their goals.

“The home had its own physiotherapist, occupational therapist and assistants to support people to achieve their goals.” from the report

The home adapted activities during lockdown and provided activities designed around people’s interests and wellbeing.

“This evidenced how the service recognised the use of meaningful occupation to support wellbeing during the lockdown.” from the report

Some care plans and risk records were duplicated, not current or missing important detail. Inspectors said this created a risk that care might not be provided appropriately, even though staff knew people well.

“Some sections in care records were not always up to date or accurate to reflect people's needs.” from the report

There were gaps in training, including areas staff said they wanted more help with. Supervision was not happening as often as the provider’s policy required, and annual appraisals had not yet started.

“Staff had not received supervision in line with the provider's policy of between four to six times each year.” from the report

Some recruitment files did not show conduct checks from previous employers or evidence of qualifications. One reference was obtained several months after the person started work.

“Recruitment records available during the inspection, did not contain evidence of conduct in all previous employments or checks to evidence candidates' qualifications.” from the report

Audits were being carried out, but they had not consistently identified or resolved problems with records, recruitment checks and supervision. Inspectors recommended a review of the home’s governance arrangements.

“We recommend the provider review their governance arrangements to address these inconsistencies and ensure records are up to date, accurate and effective.” from the report