What the CQC found at Copper Beech

Inspectors found enough staff to meet people's needs safely. The home mainly used familiar staff and had a stable, experienced team.

“There were enough staff on duty at all times to meet people's diverse, individual needs safely and effectively.” from the report

Staff knew people well and treated them with kindness and respect. Inspectors saw people who appeared relaxed and comfortable with staff.

“The committed, attentive and knowledgeable staff team provided care with kindness and respect.” from the report

Care plans reflected people's individual needs, communication methods, choices and abilities. Staff adapted support when people’s health, behaviour or preferences changed.

“People's care remained person centred and care plans reflected this.” from the report

The home sought advice from health and social care professionals when needed. Staff communicated with professionals about people's progress and changing needs.

“The service sought advice from and worked with health and other professionals to ensure they met people's needs.” from the report

Some checks, including emergency lighting checks, were not recorded as happening often enough. Inspectors recommended that the provider obtain guidance and take action to make sure checks were completed at the required frequency.

“some fire safety equipment checks such as emergency lighting were not recorded as being undertaken at the required frequencies.” from the report

There had been problems recording completed e-learning training accurately. The manager kept a manual record and the organisation planned to move to a different training system.

“It was acknowledged that there had been issues with the electronic recording of e-learning training when completed” from the report