CQC report explained · a nursing home
What the CQC found at Copper Beech Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including the use of personal protective equipment, testing, safe admissions and outbreak management. The provider also said it had measures to reduce the risks linked to COVID-19 staffing pressures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, April 2022
Inspected but not rated; inspectors found infection prevention and control practices were safe and well managed.
This was a targeted inspection focused on infection prevention and control during the COVID-19 pandemic. Inspectors also asked about staffing pressures and whether these affected care. The visit was announced one hour in advance and took place on 15 March 2022.
Inspectors found the home clean and tidy. Cleaning was recorded, high-touch areas were cleaned regularly, and safe laundry procedures were followed. Staff had infection prevention training and competency checks.
Inspectors were assured that visitors, admissions, testing, personal protective equipment and outbreak management were handled safely. Visiting decisions were made for each person's needs and wellbeing. The service was inspected but not rated, so this report does not give a new overall quality rating.
Clean environment
The home was clean and tidy. Cleaning tasks were recorded, and attention was given to high-touch areas.
“The home was clean and tidy with a dedicated team of housekeeping and laundry staff.” from the report
Trained staff
Staff had infection prevention and control training. Inspectors also saw that their practice was checked regularly.
“Staff had completed Infection Prevention and Control (IPC) training. Regular competency checks had been completed to ensure staff continued to follow IPC guidance.” from the report
Individual visiting decisions
The home reviewed people's needs and wellbeing when making decisions about safe visiting.
“People's needs and wellbeing were reviewed regularly and decisions around safe visiting made on an individualised basis.” from the report
Inspectors raised no specific concerns in this report.
- 01What staffing pressures are affecting the home now, and what measures are in place to reduce their impact?
- 02How often are staff's infection prevention and control skills checked?
- 03How would visiting arrangements be adapted to meet my relative's individual needs and wellbeing?
- 04How would my relative be supported if they needed to isolate in their room?
- 05How are current infection outbreaks prevented or managed in the home?
This was a targeted inspection of infection prevention and control, with questions about COVID-19 staffing pressures; it did not assess the other four key questions or provide an overall rating. This explanation was written from the published report of 5 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2019
Rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced, planned inspection on 29 May 2019. One inspector reviewed care plans, staff records and quality checks, observed care, and spoke with people, relatives and staff.
The inspectors found that people were safe, treated with kindness and supported by enough staff. Medicines, risks, cleanliness and recruitment were managed safely. Staff supported people's health, choices, communication needs and independence.
The home offered varied activities, personalised care and support for people at the end of life. Inspectors found strong management, effective checks and an open culture. The home was rated Good in Safe, Effective, Caring, Responsive and Well-led, as it was at the previous inspection in October 2016.
Kind, respectful care
Staff knew people well, spent time with them and treated them with warmth and respect.
“People continued to be supported by staff who were kind, empathic and caring.” from the report
Safe staffing
Inspectors found enough staff to meet people's needs. Staffing levels were reviewed when people's health or support needs changed.
“Throughout the inspection people received the support they needed, when they needed it and staff were not rushed.” from the report
Personalised support
Care plans included people's histories, preferences and support needs. Staff adapted communication and care for people who could not communicate verbally.
“'My day, my life, my story' sections in people's care plans helped staff to learn about people's past and get to know them.” from the report
End-of-life care
People's wishes about their final days were recorded and reviewed. Staff had relevant training and worked with the local hospice.
“People were supported to have a dignified, comfortable and pain-free death.” from the report
Effective leadership
The management team used audits, feedback and incident reviews to find shortfalls and make improvements.
“Regular, effective checks and audits of the whole service were completed.” from the report
Inspectors raised no specific concerns in this report.
- 01How many shifts are currently covered by agency staff, and how do you make sure agency staff know my relative's needs?
- 02How will you record and review my relative's wishes about end-of-life care?
- 03How do staff communicate with people who cannot speak or who have dementia?
- 04How will you support my relative to take part in activities that match their interests and abilities?
- 05How are changes in my relative's health, diet or support needs shared with their family and health professionals?
This was an unannounced planned inspection of the care, premises and management of the home, covering all five CQC questions. This explanation was written from the published report of 15 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Copper Beech Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- October 2010
Registered with the Care Quality Commission on 1 October 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.