What the CQC found at Coplands Nursing Home

Risk assessments and care plans gave staff guidance about risks such as falls, diabetes and pressure sores. Inspectors found that earlier safety problems had been addressed.

“Comprehensive assessments and care plans were in place to address potential risks to people.” from the report

People received their medicines as prescribed. Records were complete, medicines were stored correctly and regular audits were carried out.

“Medicines administration records (MARs) were fully completed and had no unexplained gaps.” from the report

Inspectors found suitable staffing arrangements and saw that staff were not rushed. People and staff said care needs could be met.

“At this inspection suitable staffing arrangements were in place. People told us their care needs had been met.” from the report

The premises were clean and tidy. Staff had infection control training and enough protective equipment was available.

“On the day of inspection we found the premises were clean and tidy, and a cleaning schedule was in place.” from the report

Care records covered individual needs, preferences, culture and religion. The home also offered a varied programme of social and therapeutic activities.

“Care records contained comprehensive assessments of people's needs.” from the report

Several relatives were concerned that the home did not always communicate about people's welfare and that the phone was not always answered, particularly at weekends.

“However, several relatives voiced concerns about the lack of communication from the home about the welfare of people and the phone not being answered, especially at weekends.” from the report

Some sections of care documentation were not fully completed. Inspectors said this still needed improvement.

“Although we had noted significant improvements, there were still deficient areas such as ensuring that all sections of care documentation were fully completed” from the report

Inspectors found that staff culture and performance still needed improvement. Meeting records used harsh language and appeared to publicly reprimand some staff.

“We however, noted that the language used appeared harsh and it appeared that some staff were publicly reprimanded for not adequately performing certain tasks.” from the report

The home had undergone major changes after numerous complaints. Inspectors wanted to see that improvements were maintained over time.

“To be rated as good, the home would need to maintain a track record of consistent improvement in the quality of care provided.” from the report