CQC report explained · a residential care home
What the CQC found at Coopersway @ Devonshire
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safeguarding procedures, reviewed risk assessments, sufficient staffing and safe medicines arrangements. The building and equipment were clean, maintained and safe.
- Effective?
- Good
- People had assessments and care plans before starting respite stays. Staff had appropriate training, and people's nutritional and healthcare needs were recorded and supported.
- Caring?
- Good
- Staff were observed to be respectful and compassionate. Relatives said people were treated with dignity, and the home supported individual preferences, rights and cultural needs.
- Responsive?
- Good
- Care was personalised to people's communication and support needs. The home offered planned and individual activities, internet access and a clear complaints procedure.
- Well-led?
- Good
- There was a registered manager, clear responsibilities and regular checks on care, medicines, staffing, infection control and the environment. Staff and families were consulted about the service.
What inspectors found, June 2018
Coopersway @ Devonshire was rated Good; inspectors found safe, kind and personalised respite care across all five areas.
This was a comprehensive, announced inspection on 4 June 2018. The inspector reviewed records, medicines, staffing, training and the building. They also observed care and spoke with staff, the manager, the provider and relatives of 12 people.
The home supports up to six people with complex needs for short respite stays. Inspectors found enough trained staff, safe medicines systems, suitable equipment and a clean environment. Care plans recorded people's needs, preferences and communication methods.
Relatives said people were safe, respected and well supported. Inspectors observed warm and respectful care. Activities, meals, healthcare support and complaints arrangements were in place.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous inspection on 14 March 2016. It means inspectors found the service meeting the expected standards at the time of this inspection.
Kind and respectful care
Inspectors observed warm interactions and found that staff understood the importance of dignity, privacy and meaningful support.
“We observed staff demonstrated compassion towards people in their care and treated them with respect.” from the report
Safe staffing and training
Staffing levels matched people's needs. Staff had been safely recruited, trained and supported, including for medicines and specialist equipment.
“The service continued to ensure there were sufficient numbers of safely recruited and appropriately trained staff available to meet people's needs.” from the report
Personalised care
Care plans covered people's abilities, preferences, communication needs and how they wanted support delivered. Families were involved in planning.
“The care plan was person centred and documented all aspects of the persons needs including how they wanted their care and support to be provided, their wants, needs, likes and dislikes.” from the report
Suitable facilities and activities
The home had accessible facilities, specialist equipment and a sensory room. Activities were planned around each person's interests and wishes.
“The service had recently created a sensory room which had an interactive floor projection system providing entertainment and stimulation for people who used the service.” from the report
Good management checks
The home used audits, surveys, meetings and handovers to monitor quality and involve families and staff.
“The service had systems and procedures in place to monitor and assess the quality of their service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess my relative's needs before their first respite stay, and how will our family be involved in the care plan?
- 02How will staff communicate with my relative if they cannot use speech, and what communication aids or pictorial methods will be used?
- 03How will you meet my relative's specific dietary, religious or cultural needs?
- 04What specialist equipment will be available, and which staff are trained to use it safely?
- 05What activities can be planned around my relative's interests during their respite stay?
This was a comprehensive inspection of the care, premises and management, and all five ratings were assessed on 4 June 2018. This explanation was written from the published report of 23 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Coopersway @ Devonshire
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 26 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.