What the CQC found at Cooperscroft Care Home

Activities were based on people's interests and abilities. Staff also found ways to involve people who could not join group activities or outings.

“People had access to a comprehensive range of activities which were based on people's individual needs and choices.” from the report

Staff worked hard to help people stay socially connected. Activities, outings and contact with children and animals helped people feel involved.

“Staff were committed to ensuring that people's social needs were met to help them avoid isolation.” from the report

People nearing the end of life and their families received compassionate support. Plans recorded people's wishes, including whether they wanted to remain at the home.

“People receiving end of life care and their families were treated with exceptional care and compassion.” from the report

Staff usually treated people as individuals and protected their privacy. People were supported to remain independent and make decisions about their care.

“There was a strong culture within the service of treating people with dignity, respect and supporting people to remain as independent as possible.” from the report

The home had addressed the problems found in its previous Safe rating. Risk assessments and electronic care plans helped staff respond to people's current needs.

“At this inspection we found the required improvements had been made and have rated the service as Good.” from the report

One recruitment file had gaps in employment history that had not been explored and contained only one reference. The provider took immediate action to correct this and review recruitment processes.

“However one staff recruitment file had gaps in the employment history that had not been explored at interview and provided only one reference.” from the report

Staff had not always signed the medicine administration records and had used dots instead. Inspectors confirmed that medicines had been given, but routine audits had not identified the problem.

“However, staff had not always signed the MAR but had 'dotted' the entry.” from the report

Some feedback suggested that staff did not always attend to small but important needs. Concerns included positioning, drinks and agency staff not knowing how to support a person properly.

“However, we were also told that at times staff could be less person centred in their approach, and the consistency around attending to little things was not always followed.” from the report

The building was accessible and spacious, but inspectors said more appropriate signs and reminiscence items were needed for people living with dementia. Redecoration and other work were planned.

“However, more work was needed to ensure there was more appropriate signage and reminiscence items around for people who lived with dementia.” from the report

Some incidents were not always passed to management for investigation. The manager changed the daily handover process during the inspection.

“However, we spoke with the provider on the day of the inspection and showed them where incidents within the home were not always handed over to management for investigation.” from the report