CQC report explained · a residential care home
What the CQC found at Coopers@Ambleside
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough suitable staff and saw evidence of safeguarding training, individual risk assessments, safety checks and safe medicines systems.
- Effective?
- Good
- People’s needs were assessed before their stay, relatives were involved in care planning, and staff had training, supervision and appraisals. People were supported with nutritious food and access to health professionals.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. They supported people’s choices, independence and individual communication styles.
- Responsive?
- Good
- Care plans were personalised and included people’s interests, communication needs and preferred support. The home had a complaints process, although no complaints had been received at the time of inspection.
- Well-led?
- Good
- Inspectors found a positive culture, supportive management and systems to check the quality of care and follow up actions.
What inspectors found, August 2023
Coopers@Ambleside was rated Good; inspectors found kind, personalised support for people with learning disabilities, complex needs and autism.
This was the home’s first inspection since it registered in April 2022. A single inspector visited from 08 to 11 August 2023. They spoke with a person staying at the home, relatives, managers and staff, and checked care records, recruitment files, training records and audits.
Inspectors found that people were safe and supported by enough trained staff. Medicines, risks, safeguarding and infection control were managed appropriately. Staff supported people’s choices, independence, communication needs, activities and individual diets.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. No breaches of regulations were reported. The report says CQC will continue to monitor information about the home and may inspect sooner if concerns are received.
Choice and independence
People were supported to make choices, follow their interests and develop life skills. Staff aimed to use the least restrictive support possible.
“The service supported people to have choices and promoted their independence.” from the report
Kind and respectful care
Staff understood people’s needs and protected their privacy and dignity. Inspectors observed respectful communication and consent being sought.
“We observed people were spoken to in a dignified and respectful manner.” from the report
Skilled staff
There were enough staff, with recruitment checks, induction and training in areas such as safeguarding, medicines and communication.
“There were sufficient appropriately recruited and skilled staff to meet people's needs and encourage them to develop their life skills.” from the report
Personalised communication
Staff learned how each person communicated, including through body language, sounds, pictures and signs. Communication needs were recorded in care plans.
“Records had a communication needs assessment and detailed where people had communication needs and what staff should do to ensure the person understood them.” from the report
Management oversight
Managers used audits and regular checks to monitor the service and identify actions for improvement. Relatives said they felt able to raise concerns.
“The management team had a range of systems and processes to monitor the quality of the service and drive improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you learn and record my relative’s individual communication methods before their first respite stay?
- 02How will my relative’s medicines be stored, administered and checked during their stay?
- 03What activities and community visits could be arranged around my relative’s interests and usual routine?
- 04How will you assess and manage my relative’s specific risks, including any behaviours that may challenge?
- 05How will you involve our family in care planning before the stay and while it is taking place?
This was the first comprehensive inspection of the newly registered home and covered all five CQC questions, including infection prevention and control. This explanation was written from the published report of 31 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Coopers@Ambleside
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2022
Registered with the Care Quality Commission on 25 January 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.