CQC report explained · a residential care home
What the CQC found at Consort Close - Bollington
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safe systems for safeguarding, risk management, staffing, medicines, infection control and emergencies. Some people managed their own medicines after assessment, with arrangements for staff to take over temporarily after a seizure if needed.
- Effective?
- Good
- People received care based on their needs and choices, with support from health professionals where required. Staff had a 17-day induction, annual refresher training and additional training for medicines and positive behaviour support.
- Caring?
- Good
- People and relatives described staff as kind and caring. Inspectors saw staff supporting privacy, dignity, choice and independence.
- Responsive?
- Good
- Care plans were personalised and included detailed information about people's health needs, communication and behaviour triggers. People were supported with work, activities, relationships, faith and information in formats they could understand.
- Well-led?
- Good
- Inspectors found visible and approachable management, regular audits and an open culture where people and staff could raise concerns. The home worked with relatives and health professionals.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
Inspectors visited the home without announcing it beforehand on 28 and 29 November and 03 December 2018. They spoke with people living there, relatives and staff. They reviewed care files, medicines records, accidents, complaints, audits and other documents.
People and relatives said they were happy with the care. Inspectors found that people were supported to make choices, stay independent, work, take part in activities and keep in touch with family and friends. Staff were described as kind, and most had worked at the home for a long time.
The home managed medicines, risks, safeguarding and staffing safely. Care plans were detailed and regularly updated. Staff received thorough training, and the management team checked the quality of care. The overall rating was Good, and each of the five areas was also rated Good.
The previous inspection was also rated Good, in a report published on 14 April 2016. The CQC said the evidence continued to support this rating and found no serious risks or concerns.
Independence and choice
People were supported to make everyday choices, work if they wished and take part in activities. The home encouraged people to remain as independent as possible.
“People were empowered to maintain their independence, make their own life choices and live busy, active lives.” from the report
Kind and familiar staff
People were cared for by staff they knew well. Inspectors found close bonds and a calm, relaxed atmosphere.
“People were cared for by staff they knew well.” from the report
Personalised care planning
Care files included people's preferences and detailed instructions for their care. Plans covered epilepsy, communication and possible behaviour triggers.
“Each person living at the service had an individual care file which was detailed and included how they wished to be cared for.” from the report
Safe medicines management
Medicines records were clear and regularly audited. People who could safely manage their own medicines were supported to do so.
“We saw that medicines were managed safely.” from the report
Caring relationships
People and relatives consistently described staff as kind and caring. Inspectors also saw staff responding with patience and kindness.
“People and their relatives told us staff were kind and caring and had formed close bonds with the people using the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative to keep their independence and make choices about work, activities and daily routines?
- 02What would happen with my relative's medicines if they had a seizure or could not safely manage them for a time?
- 03How would you recognise and respond to my relative's communication needs, including if they could not read standard written information?
- 04How would my relative's epilepsy and seizure plan be recorded, reviewed and shared with staff?
- 05How would you support my relative's wishes if they needed end of life care?
This was an unannounced inspection of the care home, including the premises and care provided, and it considered all five CQC questions; the overall rating remained Good from the previous inspection. This explanation was written from the published report of 19 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Consort Close - Bollington
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Cheshire East
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.